The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

• Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members
• Develop effective induction programs to assure new hires embrace client culture and understand required potentially lacking cultural context for markets to be supported
• Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
• Ensure Training Quality through Service Level and Training evaluations/assessments
• Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
• Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training
• Conduct ongoing and thorough analysis of organizational, departmental and individual training needs
• Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary

• College Graduate / atleast completed 2nd year College Undergraduate
• 2-4 years of overall Experience.
• Minimum 1 year of facilitating and delivering training in call centres sales.
  1. Ability to understand hospitality industry products and services and deliver training to the sales Agents
  2. Document the training reports / trackers
  3. Strong problem solving skills and excellent attention to detail
  4. Ability to meet tight deadlines and work to a high standard under pressure
  
  
• Basic Presentation Skills
  o Communication skills
  o PC basic knowledge, typing on PC using keyboard shortcuts
  o Coping with stressful situations
  o Selling skills
  o Experience with Microsoft office 2003/2010 (Outlook, Word,
  Excel)