Job Description
Join our dynamic team at Wipro Romania, a global leader in IT services and consulting. Since establishing our presence in Romania in 2007, we have experienced significant growth and expansion, becoming a key player in the region. At Wipro, we are committed to innovation, excellence, and delivering top-tier solutions to our clients. We offer a collaborative and inclusive work environment, opportunities for professional growth, and all the premises of an enjoyable and satisfying job. This job requires full work from the office, requiring presence from Monday to Friday at our office in Bucharest.
Job responsibilities:
- Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers;
- Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management;
- Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements;
- Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs;
- Participate in internal quality calibrations led by process owners;
- Participate in the development of quality inspection standards and continuously optimize the process and system platform.
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Requirements:
- Minimum 1+ years of experience in Quality audit, Quality management or with Quality Assurance Programs
- Proficiency in English and German
- Excellent verbal & written communication & presentation skills
- Ability to work in fast and evolving workflows with eye for detail
- Ability to maintain calm while meeting strict deadlines
- Comfortably in exercising quality standards in ambiguous scenarios
- Computer fluency and understanding the necessity of a data-driven approach
What we will offer you:
- The chance to work with Top Employer 2024 in Romania
- Attractive compensation package with a diverse set of social benefits (Monthly budget)
- Medical and Life Insurance
- Private pension plan
- Christmas Bonus
- Fruits, coffee and tea on the house
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment
- Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
- Child Birth Allowance
- Sport events sponsorship for employees
- Complex Reward & recognition scheme ( both non-monetary and monetary options)
- Monthly subscription @ Bookster - the first modern library for companies in Romania
- Employee Referral Program with attractive incentive schemes
- Extra annual leave days depending on the total length of working experience at Wipro
- Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.