Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics

Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance

Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations

Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement

Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes

Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms

Ensure expected ramp down (ERD) compliance as committed in MSA

Client Relationship Management

Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients

Conduct regular customer connects (meetings/ visits/ video-conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customer's current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation

Identify and close early warnings on a project to avoid any customer escalations

Plan and conduct Quarterly Business Reviews (QBR) along with DM's/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account

Design and monitor project performance dashboards/ reports with the clients periodically

Delivery governance across the project

Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project

Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects

Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage

Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan

Review and monitor revenue allocations/ realization to avoid OB revenue leakage

Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks

Automation Focus

Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project

Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery

Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project

Innovation Focus

Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters

Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth

Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working.

Drive and deploy Knowledge Management and sharing

Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account

Deploy the Wipro's knowledge management portal across the account and monitor & track trainings

Capability Development and Talent Pipeline Creation

Demand forecasting in line with business requirements

Anticipate attrition and ensure right talent supply chain to deliver the project

Spearhead quarterly demand forecasting and resource planning aligned to project requirements

Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team

Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirement

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