Responsible for driving Quality initiatives for Wipro/Client.
Working with cross functional teams on organizational process (re)-design or industry specific business processes.
Leverage business optimization & innovation tools & application for process re-engineering.
Benchmarking processess, Mgmt dashboard set up & building the best practices repository.
Change planning and management for deployment of re-designed processess and best practices for large teams without reporting relationship.
Facilitating workshops, remote group discussions and learning process diagnostic for articulation of process issues and solution formulation
Lead consulting assignments and deliver business value to the customers through quality initiatives.
Support process excellence initiatives and drive improvement projects in a complex and fast paced environment.
Drive benchmarking and best practices deployment across accounts.
Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
Drive projects to improve and maintain the profitability of the process.
Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. Drive standardization practices and ensure strict compliance in internal
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