Job Roles:

 Tier 2 production agent;
 Monitor and act as a first point of contact for incidents, escalations and business impacting issues;
 Respond and perform first level triage of incidents within SLAs and work with teams towards resolution;
 Assist in performing root cause analysis & fixes;
 Escalate to other teams, management or service providers for unresolved incidents based on defined process and guidelines
 Share regular status of the incidents
 Perform and complete tasks assigned
 Be proactive and resolve incidents based on the situation
 Adhere to defined SLAs for communications, responses and scheduled activities
 Communicate with client for critical incidents (as and when required)

• WAN transport systems, LAN switch technology, routing protocols (EIGRP, OSPF, BGP4) & SDWAN
• Multi-protocol routing (NHRP, EIRGP,BGP4, OSPF)
• Switches, Wireless & Load balancer technologies

• 1-3 yrs (Telecommunication environment/NOC engineer)
• Bachelor's Degree in Engineering, Telecommunications,|| CCNA/CCNP/SDWAN
• 20(Voice) : 80(Non-voice)
• Hands-on experience in Telecommunication environment/NOC engineer;
• In-dept knowledge in WAN transport systems, LAN switch technology, routing protocols (EIGRP, OSPF, BGP4).
• SDWAN is an added advantage
• CCNA & SDWAN certification;
• Japanese (N1-N2)