You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.

As Network Engineer you'll perform varying degrees of problem determination and resolution expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.

If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Network Engineer at Kyndryl, you'll receive an extensive and diverse set of technical trainings and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Responsibilities:

• Environment Monitoring: Monitor client environments daily and manage alerts to ensure system stability and performance.
• Daily Operations: Handle day-to-day tickets and support, participate in on-call rotation, and maintain documentation.
• Troubleshooting & Fault Analysis: Diagnose and resolve network issues efficiently.
• Network Diagnostics: Conduct thorough network diagnostics to ensure optimal performance.
• Technical Expertise: Provide technical expertise to both internal and external parties, including customers.
• Cross-Team Collaboration: Work collaboratively across teams and countries on various topics.
• Service Improvement: Continuously work on improving services.
• Incident Management: Act as the contact point for overall stakeholders.

Required Qualifications:

• Proficiency in English: Strong command of the English language.
• Educational Background: Bachelor's degree in computer science, Electrical Engineering, or equivalent experience.
• Monitoring Tools Expertise: Experience in using monitoring tools such as SolarWinds, ScienceLogic, and LogicMonitor, as well as expertise in monitoring devices, including firewalls, using protocols such as SNMP, WMI, and others.
• Experience: 1 year of experience supporting client network environments with client-facing responsibilities.
• Troubleshooting Skills: Ability to perform basic troubleshooting for network devices.
• Tool Knowledge: Basic knowledge of tools like NetBrain, Infoblox, Cisco TACACS, and Bitwarden.

Preferaable Qualifications:

• Knowledge and experience working with firewalls, load balancers, DNS, and other network services
• Cisco CCNP or higher certification preferred or any other network certification

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.