Lead Business Analyst - B3

Experience:

• At least 5 years of experience working as a Salesforce Business Analyst.
• Should have worked as a BA in SF Service cloud for min 3 years and should understand the Service cloud features. Exp in experience cloud , health cloud will be a big plus
• Salesforce Configuration experience is mandatory
• Should be comfortable with shifts - 1 PM - 10 PM

• Applicant is actively working with SFDC in current position or has done so in a recent position.

• Minimum certification as Salesforce Administrator. Additional certifications are a plus.

• Intermediate knowledge of Salesforce.com concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning.

• Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory-controlled industry.

• Primarily responsible for solutions supporting Customer Experience IT functions such as Customer Care, Product Support, Field Sales, and general commercial operations.

• Perform complex business and systems analysis work including requirements gathering/user story creation via information gathering sessions with business users and technical staff.

• Develop supporting documentation such as process flows, mockups, and system/technical interface diagrams.

• Analyze existing business process to recommend improvements based on an understanding of Salesforce configuration best practice.

• Communicate effectively with business users on the status of enhancements and open production support tickets.

• Develop comprehensive test plans, coordinate test activities, lead UAT exercises and/or help execute test components.

• Assist with development and maintenance of field reports/dashboards using either SFDC report builder, Wave or other BI tools available at Insulet.

• Ensure all projects have detailed functional specs to document what will be delivered to end users, written for a business and IT audience.

• Provide guidance for complex business and solution engineering challenges.