Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Description:
The voice services department manages over 14 thousand IP extensions on a global enterprise voice network to support the firm's teams and departments providing a highly available service to our clients, branches, and associates. The department manages a range of services from design, implementation, administration and support of enterprise-wide voice technologies, voice mail applications, computer telephony integration applications, centralized call recording applications, contact center applications including work force management tools and installation, maintenance and troubleshooting of carrier-provided data and voice communication circuits.
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Key Responsibilities:
- Collaborating closely with associates and third-party vendors to troubleshoot and resolve problems.
- Develop and maintain Computer Telephony Integration (CTI) applications.
- Resolving complex problems of voice services and applications
- Delivering quality timely results while managing competing priorities
- Improving overall service and efficiencies of the support processes year to year
- Following standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions.
Position Requirements:
- Windows and Linux operating experience
- Foundational understanding of:
- Configuration and setup of Voice Systems
- Configuration of voicemail, IVR systems, and call recording solutions
- Experienced in application development, including Java, JTAPI, TSAPI, Tomcat, and WebLogic
- Familiarity with the MKS packaging process
- Documentation standards, network, and call flow diagramming
- Initiative-taking while Working in a team or as an individual contributor.
- Highly qualified candidates will have demonstrated experience in the following:
- Avaya Call flow design and implementation.
- Avaya solutions (Communications Manager, Session and System Manager, AEP, AES, SAL gateways, CMS etc.)
- SIP
- Verint Call Recording Quality Monitoring, Screen Capture and Workforce Management
- Agile Practices
- Service Now ticketing.
- Additionally, skills a plus
- Cloud experience
- Aceyus Reporting
- Qtest
Benefits:
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
- • Contributory pension
- • Extra holiday purchase
- • Life insurance policy
- • Private medical insurance
Equal Opportunities:
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.