Key Responsibilities

Technical Expertise

• Minimum 5-8 years of experience in managing messaging environment with about 1-2 years of experience in financial institutes
• Experience on technologies such as Exchange 2016, LYNC/Skype for Business, IRONPORT and Mobile Messaging technologies AirWatch, Blackberry work and Good.
• Microsoft Exchange Server 2010 certified is Preferable.
• Microsoft Certified IT Professional Enterprise Messaging Administrator Preferable.
• Excellent communication, interpersonal and logical skills
• Customer service oriented
• Team player

Shift/Oncall & Weekend Support

• Morning Shift - 4.30AM to 1.30PM

• Afternoon Shift- 11.30AM to 8.30PM
• Afternoon Shift 1 - 12.30PM to 9.30PM
• Evening Shift - 2.30PM to 11.30PM
• Evening Shift 1 -3.30PM to 12:30AM

Day light savings Period- Nov to Mar ( 1hour ahead)

Oncall Support- To provide Oncall support services on rotational basis

• 11.30 PM Night to 4.30 am on weekdays after end of the evening shift work ( Apr to Oct)
• 12.30 Midnight to 4.30 am on weekdays after end of the evening shift 1 shift work ( Nov to Mar)
• 00AM to 11:59PM on both Saturday and Sunday

Weekend Support - Mandatory to work on every 3rd Saturday of given month.

rest of the weekends support on adhoc project.

Public Holiday Support - Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays

Process & Tools

• ITSM tool- Service Now - Ticketing tool for INC/SR/Change/Problem tickets

• Inhouse tools

• HP OMI for monitoring

• Basic knowledge on ITIL Process & Practices

Educational Qualifications

• Bachelor's degree or Master's degree in Information/Computer technology preferred

Key Competencies:

• 5yrs (Min) to 8yrs (Max) of relevant experience in messaging environment

• Customer service oriented, able to work in a dynamic and fast paced environment

• Excellent communication, interpersonal and troubleshooting skills

• Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.