Role Purpose

The purpose of the role is to create exceptional integration architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction.

Do

Define integration architecture for the new deals/ major change requests in existing deals

Creates an enterprise-wide integration architecture that ensures that systems are seamlessly integrated while being scalable, reliable, and manageable.

Provide solutioning for digital integration for RFPs received from clients and ensure overall design assurance

Analyse applications, exchange points, data formats, connectivity requirements, technology environment, enterprise specifics, client requirements to set an integration solution design framework/ architecture

Provide technical leadership to the design, development and implementation of integration solutions through thoughtful use of modern technology

• Define and understand current state integration solutions and identify improvements, options & tradeoffs to define target state solutions

Clearly articulate, document and use integration patterns, best practices and processes.

Evaluate and recommend products and solutions to integrate with overall technology ecosystem

Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution

• Document integration architecture covering logical, deployment and data views mentioning all the artefacts in detail
• Validate the integration solution/ prototype from technology, cost structure and customer differentiation point of view

Identify problem areas and perform root cause analysis of integration architectural design and solutions and provide relevant solutions to the problem

Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture

Tracks industry integration trends and relates these to planning current and future IT needs

Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendations

Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture.

Identifies implementation risks and potential impacts.

Enable Delivery Teams by providing optimal delivery solutions/ frameworks

Build and maintain relationships with technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor

Develops and establishes relevant integration metrics (KPI/SLA) to drive results

Identify risks related to integration and prepares a risk mitigation plan

Ensure quality assurance of the integration architecture or design decisions and provides technical mitigation support to the delivery teams

Leads the development and maintenance of integration framework and related artefacts

Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams

Ensures integration architecture principles, patterns and standards are consistently applied to all the projects

Ensure optimal Client Engagement

Support pre-sales team while presenting the entire solution design and its principles to the client

Coordinate with the client teams to ensure all requirements are met and create an effective integration solution

• Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor

Competency Building and Branding

Ensure completion of necessary trainings and certifications on integration middleware

Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas and solve new customer problems based on market and customer research

Develop and present a point of view of Wipro on digital integration by writing white papers, blogs etc.

Help in attaining market recognition through analyst rankings, client testimonials and partner credits

Be the voice of Wipro's Thought Leadership by speaking in forums (internal and external)

Mentor developers, designers and Junior architects in the project for their further career development and enhancement

Contribute to the integration practice by conducting selection interviews etc.

Team Management

Resourcing

Anticipating new talent requirements as per the market/ industry trends or client requirements

Support in hiring adequate and right resources for the team through conducting interviews

Talent Management

Ensure adequate onboarding and training for the team members to enhance capability & effectiveness

Performance Management

Provide inputs to project manager in setting appraisal objectives for the team, conduct timely performance reviews and provide constructive feedback to own direct reports (if present)

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Delivery teams

Define integration architecture and review integration artefacts, issue resolution

Pre-sales team

For solutioning and architectural design of integrations

Practice teams

To understand the different integration solutions, guidelines and best practices

Talent Transformation Team, Competency Group

Support delivery of Technical Trainings, knowledge sharing

Talent acquisition team

Recruitment

External

Vendors/ Partners

For strategic alignment and partnerships, training and building joint solutions

Industry forums

Best practices, market intelligence, knowledge sharing

Analysts

Industry trends, inputs to future architecture

Display

Lists the competencies required to perform this role effectively:

• Technical (Integration) Competencies/ Skill
  • Digital Integration Knowledge - Awareness and knowledge of Integration Middleware covering Enterprise Service Bus, Service Oriented Architecture, Microservices, API Management, Integration Platforms as a Service, B2BI Gateways - Master
  • Market Intelligence - Deep specialized understanding of industry trends, ecosystems, overall market & competition in digital integration - Master
  • Systems Thinking - Understanding system design (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Expert
  • Leveraging Technology - In-depth knowledge of and mastery over integration middleware that commands expert authority respect - Master
  • Asset reusability - ability to re-use the assets to ensure scalability and optimization - Expert
  • Technical knowledge - architecture design principles, framework and documentation - Expert

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

• Behavioral Competencies
  • Strategic perspective
  • Technology Acumen
  • Innovation
  • Managing Complexity
  • Client centricity
  • Execution excellence
  • Passion for results

Deliver

No.

Performance Parameter

Measure

1.

Support sales team to create wins

% of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led

2.

Delivery Responsibility in Projects/Programs and Accounts

(a) Solution acceptance of Integration architecture (from client and/or internal Wipro architecture leadership), and

(b) effective implementation of integration-approach/solution component by way of sufficient integration-design, methods guidelines and tech-know how of team

3.

Delivery support

CSAT, delivery as per cost, quality and timelines, Identify and develop reusable components, Recommend tools for reuse, automation for improved productivity and reduced cycle times

4.

Capability development

% trainings and certifications completed, increase in ACE certifications, thought leadership content developed (white papers, Wipro PoVs)

Boomi Integration