Do

1. Design and develop instructional content as per client requirements
   1. Conduct needs analysis to understand client requirements
   2. Review the technical content available to understand the product specifications or process workflow
   3. Develop a story board using various infographics such as flowchart, scenarios or characters as required
   4. Pack the storyboard content and migrate it to the appropriate authoring tool
   5. Design the content with animation and review the content from multiple perspectives of user centricity, navigation, control as well adherence to the quality benchmark established.

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Vertical BU

Project Management, Information gathering, client review and feedback

Technical Publications Leadership

Quality standards, review

Internal DOP/ WIT teams

For any instructional design requirements

External

Clients

Information gathering, technical specification, reviews etc.

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry - Competent
  • Functional Knowledge - Knowledge of Instructional design, creativity and visualization skills, authoring tools such as Captivate, Storyboard 360 etc., editing/ recording - Competent

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

• Behavioral Competencies
  • Analytical Skills
  • Execution Excellence
  • Client centricity
  • Passion for results
  • Stakeholder Management

Deliver

No.

Performance Parameter

Measure

1.

Instructional Design

Quality of the design - look and feel, fit with onscreen voice over, review of controls - navigation etc.

On-time delivery

Execution errors - errors in compatibility

CSAT

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