Job Title: Head of Application Management Group (AMG)
Location: Mumbai

Job Summary:

The Head of Application Management Group will be responsible for leading the organization's application management function, overseeing the entire lifecycle of enterprise applications support. This role involves strategic planning, resource management, and operational oversight to ensure that applications meet the organization's business needs and objectives. The AMG Head will work closely with other IT leaders, business stakeholders, and external partners to drive innovation, enhance performance, and maintain high levels of application availability and user satisfaction.

Roles & Responsibilities:

• Strategic Leadership:
  • Develop and implement the strategic roadmap for the Application Management Group, aligning with the organization's goals.
  • Lead the evaluation and adoption of new technologies and practices to enhance application management and support.
  • Foster a collaborative and innovative team culture that encourages continuous improvement and accountability.
• Team Leadership and Development:
  • Build and lead a high-performing team of application managers, specialists, and support staff.
    
  • Provide coaching, mentoring, and professional development opportunities for team members.
    
• Operational Management:
  • Oversee the daily operations of the Application Management Group, ensuring efficient management of all enterprise applications.
    
  • Implement and enforce best practices in application lifecycle management, including deployment, maintenance, and decommissioning.
    
  • Ensure compliance with IT service management frameworks and other Governance.
    
• Stakeholder Engagement:
  • Act as the primary liaison between the Application Management Group and other business units, ensuring alignment of application services with business needs.
  • Manage relationships with key stakeholders, including senior management, to ensure satisfaction with application performance and support.
  • Lead regular review meetings with stakeholders to discuss application performance, upcoming changes, and strategic initiatives.
• Vendor and Contract Management:
  • Oversee relationships with software vendors and internal developer teams, ensuring that contracts and service level agreements (SLAs) are effectively managed.
  • Lead negotiations for new contracts and renewals, ensuring the organization receives the best possible terms.
  • Monitor vendor performance and ensure that they meet or exceed agreed-upon service levels.
• Budget and Resource Management:
  • Develop and manage the budget for the Application Management Group, ensuring efficient use of resources.
  • Allocate resources effectively across projects and operational needs to meet organizational objectives.
  • Identify and implement cost-saving opportunities without compromising on service quality.
• Risk Management and Compliance:
  • Ensure that all applications comply with internal policies, industry regulations, and security standards.
  • Oversee the management of risks associated with application performance, data security, and regulatory compliance.
  • Lead initiatives to improve the resilience and security of the application portfolio.
• Performance Monitoring and Reporting:
  • Implement metrics and KPIs to monitor the performance and health of the application portfolio.
  • Provide regular reports to senior management on application performance, project progress, and strategic initiatives.
  • Identify and address performance issues proactively, ensuring optimal application availability and reliability.

• 20+ years of experience in IT, with at least 5 years in a leadership role focused on application management.
• P roven track record of managing enterprise-level application portfolios and leading large teams.
• S trong understanding of application lifecycle management and IT service management (ITSM) frameworks, such as ITIL.
• Familiarity with budget management and resource allocation.