We look for opportunities to expand our customers' footprint at time of renewal, are experts in mitigating customer friction and overcoming objections, and have an eye for discovering new opportunities for the broader Account team. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion opportunities by probing for opportunity, using data and partnering with our Customer Success Management team to understand customer's goals.

What you'll do

Atlassian is looking for a new executive to join our leadership team as Head of Renewals. Reporting directly to the Global Head of Customer Success Management & Renewals, you will help transform the Renewals function to align with our refreshed go-to-market strategy and build a customer transaction journey that delivers value to every Atlassian customer. With a retention target of $800M and a team of 70 reps, you and your team of segment leaders will deliver on aggressive retention and expansion targets.

Atlassian is continuing to evolve our go-to-market approach to scale across our growing customer segments. To support that evolution, we are looking for an experienced Head of Renewals to lead a global team of experienced Renewal Specialists. As a third-line leader your teams are based across the globe, from Americas to Europe to the Philippines. You will report to the Global Head of Customer Success Management & Renewals.

This is a high-visibility, high-accountability role that is central to Atlassian's transition from a product-led-growth company to a company led by a world class go-to-market capability. The global role requires exceptional leadership, excellence in both strategy and process, and strength in building productive cross-functional relationships. You will be an important member of the CSM & Renewals leadership team, working collaboratively to define, articulate, and execute the global strategy for a redefined Customer Success vision across all post-sales functions.

The Head of Renewals will be responsible for retaining some of Atlassian's largest customers. You will help build and evolve our GTM motion, and work with many of our cross-functional teams, such as sales, account management, channel, and customer success to evolve Atlassian's go-to-market approach. You will work together with our Sales teams to build a cohesive partnership that removes blockers, drives improved customer engagement, and accelerates growth. If you are excited by building strategy, pipeline management, forecasting accuracy, and team development, then you are a terrific fit for this role.

Your background

On your first day, we'll expect you to have the following:

• 10+ years of renewals/account management/sales experience
• 7 years+ of management experience with experience achieving revenue goals focused on Enterprise customers with a global footprint
• Experience in coaching and developing experienced managers
• Experience leading change across a complex organization and footprint
• Experience using CRM, forecast management, and analytic tools
• Experience working in an international environment, leaning into nuances across both industry verticals and markets
• Experience leading strategic projects and problems with measurable results

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $188,800 - $251,700

Zone B: $169,900 - $226,500

Zone C: $156,700 - $208,900

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.