Fraud Analyst (Tampa, FL onsite)
Position Location: 4110 George Road, Tampa, FL 33634 (airport area)
Hours: 10am- 6pm EST, work one weekend day per work week
Work authorization is for USC or Green Card only
No relocation offered
Here we grow again!
Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries. We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
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Position Summary:
As a Fraud Analyst you will support our client's ecommerce business operations around the globe. Interested candidates should have previous experience in a high-volume production environment conducting investigations, possess excellent analytical skills, and pay great attention to detail. Experience with banking fraud analysis, E-Commerce fraud analysis or retail fraud analysis is a plus!
Core Responsibilities:
- Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
- Investigate transaction/user accounts for any policy violations
- Utilize multiple systems/windows to gather data
- Update incident status, accurately notate accounts/transactions
- Manage customer Rewards account status and security
- Route escalations to defined points of contact
- Refunding credit cards and other payment instrument
- Cancel suspected fraud orders and flag known criminal devices to prevent use
Requirements:
- High School Diploma or equivalent
- Ability to work one weekend day per work week
- One year of previous experience in the credit card/rewards card fraud or analysis industry
- Moderate computer skills - Knowledge of standard MS Office programs (Word, Excel)
- Ability to navigate multiple computer screens with multiple systems/windows
- Ability to communicate effectively both written and verbally
- Strong time management skills and attention to detail
"Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law"
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.