Job Roles:
•Experience in monitoring schedule adherence of the associates and advise the leadership team of issues negatively impacting service levels
•Operational floor management experience, monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production
•Experience in transaction monitoring, identifying improvement areas, preparing and ensuring adherence to development plan, coaching and feedback skills, mentoring skills
- help build QA audit mechanism
- Provide reports and identfy training needs based on Quality audit scores
• Good communication skills to assist support teams in resolving any queries that impacts timely and accurate order/contract magnement activities
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• Fair understanding of customer support, excellent knowledge of the end to end process flow
• Ability to plan, prioritize, organize and communicate with client
Help agents in solving complicated issues "
Managing team and client
Must have skills and Education:
2-3 year prior experience in Business Process Outsourcing environment or comparable service/process mgmt environment
Order Management experience is preferred
Technical skills
• Basic Understanding of Order Management process , Quotes
• SAP Knowledge
Graduate
Japanese native
Order Management-Level 1