About Wipro: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.

We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

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- A PROUD HISTORY OF OVER 75 YEARS
- FY22 REVENUE 10.4 BN USD
- WE'RE PRESENT IN 66 COUNTRIES
- OVER 1,400 ACTIVE GLOBAL CLIENTS.

Job Title: Delivery Manager

Location: Redmond WA

Fulltime/Direct Hire

Role Purpose

The purpose of the role is to manage delivery within an account by driving various projects, operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery

Delivery Management

Ensure seamless delivery of projects in an account

Interact with presales team during RFP stage/ inception of the project to ensure right solution is proposed to the customer

Drive and deploy account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement

Ensure 100% adherence to Program and Project charter in terms of schedule, quality, efforts and costs

Ensure 100% compliance to Project SLA's, information security protocols and etc (all customer's contractual obligations)

Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA

Drive account health across projects by adhering to program and project management norms on all key performance metrics

Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations
Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement

Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes

Minimize process exceptions and deviations (schedule, cost) from the actual project plan

Maintain Program and Project structure in Confluence & SAP in line with prevailing business requirements and norms

Ensure expected ramp down (ERD) compliance as committed in MSA

Client Relationship Management

Engage with client to deploy multiple solutions within/ across SLs to creates a stronger value proposition for clients and enhance share of business

Conduct regular customer connects (meetings/ visits/ video- conference) to understand customer's current & future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation

Identify and close early warnings on a project to avoid any customer escalations

Plan and participate in Quarterly Business Reviews (QBR) along with Account Delivery Head (ADH) with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account

Identify and nurture champions within client organization through frequent connects and delivery excellence to maintain long-term relationship

Delivery governance across the program/ projects

Review MIS and reports to monitor and track overall project/ account delivery management, diving deep into problem accounts/projects with relevant PgMs, PMs

Conduct periodic reviews with the team (PgMs, PMs) on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects

Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage

Resolve project escalations that happen in an expedited fashion ensuring root cause identification and permanent closure

Mentor and groom PgMs/ PMs on client and account management leadership to enable more hands-off delegation

Review and monitor revenue allocations/ realization to avoid OB revenue leakage

Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at an account level during reviews highlighting any critical project escalations and potential risks

Expected annual pay for this role ranges from [$100 ,000 ] to [$200 ,000 ]. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.

.NET

Delivery Manager

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