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Contract Management Associate with English

AT Wipro
Wipro

Contract Management Associate with English

Bucharest, Romania

Join our dynamic team at Wipro Romania, a global leader in IT services and consulting. Since establishing our presence in Romania in 2007, we have experienced significant growth and expansion, becoming a key player in the region. At Wipro, we are committed to innovation, excellence, and delivering top-tier solutions to our clients. We offer a collaborative and inclusive work environment, opportunities for professional growth, and all the premises of an enjoyable and satisfying job. This job is available in a hybrid model, balancing working from home with weekly presence in our office in Bucharest.

Responsibilities:

  • Ensure operational support to the Customer by processing all order management requests received from the Customer in a timely manner and according to the Customer's instructions/procedures.
  • Assures interface between partners/customers, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline
  • Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with other teams. Translates customer requests
  • Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with policies
  • Assures check and balance function, business controls and audit compliance in order to secure client' s financials. Assures compliance with the client's standards of business conduct
  • Uses Customer's internal tools
  • Meets customer's expectations/targets/Key performance indicators
  • Sometimes needs to take over lead functions for customer projects from an admin point of view
  • Ensures that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
  • Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams
  • Takes over activities assigned by the manager
  • Initiates and attends interdisciplinary meetings
  • Analyzes processes and business cases in order to provide solutions for improvement

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Critical skills required:



• Excellent English Communication Skills;

• Good analytical & synthesis skills

• Rigorous and accurate working style

• Good working knowledge of MS Office (especially Excel)

• Good Customer relationship capacity

• Basic working knowledge and understanding of Enterprise Resource Planning (ERP) system

• Problem solving oriented

• Self & Professional motivation

• Self-confidence & independence in decision making

• Punctuality & Flexibility

• Team work capability

• Proactiveness

Benefits of working with us:
  • The chance to work with Top Employer 2024 in Romania
  • Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)
  • Great career opportunity to work for one of the biggest brands in the world in a unique work environment
  • Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
  • Child Birth Allowance
  • Sport events sponsorship for employees
  • Complex Record & recognition scheme ( both non-monetary and monetary options)
  • Relocation assistance
  • Monthly subscription @ Bookster - the first modern library for companies in Romania
  • Employee Referral Program with attractive incentive schemes
  • Extra annual leave days depending on the total length of working experience at Wipro
  • Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
  • Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects
Order Management-Level 1

Client-provided location(s): Bucharest, Romania
Job ID: Wipro-3092800
Employment Type: Full Time