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Change Manager

AT Wipro
Wipro

Change Manager

Pune, India

Do
RESPONSIBILITIES

  • Ensure each and every Change is recorded and approved before implementation.
  • Ensure Change are categorized and are approved as per the defined Process based on the Change category - Standard, Normal, Expedited, Emergency
  • Convene and chair CAB meetings, circulate the MOM of the CABs
  • Ensure no Unauthorized change is implemented which may potentially impact the Production
  • Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
  • Report the Management on the agreed Change KPIs and ensure effective change communication in place
  • Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
  • Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High- risk / High-impact Changes
  • Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
  • Bring in Service improvements to improve the overall Process maturity
KEY SKILLS AND COMPETENCIES

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  • 8-10 years of ITSM experience in Change and other processes
  • ITIL V3 / 2011 Foundation or Intermediate certification
  • Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
  • Effective Communication skills

ITIL Change Mgmt

Client-provided location(s): Pune, Maharashtra, India
Job ID: Wipro-3115246
Employment Type: Full Time