Associate Partner SME - Internal Process Improvement Consulting, Digital Payments

Department: (Wallet, Payments, and Commerce)
Location: Austin, TX or Raleigh, NC

Position Overview:

The Internal Process Improvement SME will play a critical role in evaluating and enhancing the digital commerce process and operations. This role focuses on standing up and expanding shared services capabilities, with a keen eye on optimizing processes, driving operational efficiencies, and ensuring seamless integration with the broader organizational goals. The ideal candidate will possess deep expertise in process improvement, with a specific focus on payment technologies, e-commerce enablement and shared service environments.

• Process Evaluation and Analysis: Conduct a thorough assessment of existing processes, identifying areas for improvement and recommending actionable solutions.
• Shared Services Integration: Lead efforts to establish and expand shared services capabilities while ensuring alignment with organizational strategies and operational needs.
• Operational Efficiency: Develop and implement process improvement initiatives to streamline operations, reduce redundancies, and enhance overall service delivery within the WPC framework.
• Cross-Functional Collaboration: Collaborate closely with various stakeholders, including product teams, operations, and IT, to ensure that process improvements are aligned with business objectives and technical requirements.
• Change Management: Drive change management efforts by developing training materials, SOPs, and communication plans to support the implementation of new processes and tools.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of process improvements and ensure ongoing optimization.
• Risk Management: Identify potential risks associated with process changes and develop mitigation strategies to minimize disruptions to WPC operations.
• Documentation and Reporting: Maintain comprehensive documentation of process evaluations, improvement initiatives, and project outcomes to support transparency and continuous improvement.