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Associate

AT Wipro
Wipro

Associate

Manila, Philippines
  • Handle oubound calls to process which deals with medical staff/doctors
  • Supports research and data validation
  • Deliver excellent customer service and ensure customer satisfaction in all calls
  • Ensure accurate documentation of each call
  • Attend to customer queries, concerns and complaints and provide first time call resolution
  • Escalate calls to proper parties following proper protocols
  • Ensure compliance to all company policies and procedures
  • Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
  • Keep all company information which includes customer information confidential and secured

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Client-provided location(s): Manila, Metro Manila, Philippines
Job ID: Wipro-1140198855
Employment Type: Other