Wipro is looking for a Team Member (AA - Voice)
You bring knowledge & expertise
Required Experience & Skills:
- Fresher
- Low complexity clerical processing
- Basic process knowledge
- Basic technical skills proficiency
- Ability to meet agreed quality standards within tight deadlines.
- Non/very low client engagement
- Ability to follow instructions / scripts / process-flows.
- Excellent understanding of Insurance Industry for experienced colleagues
- Proficient in MS-Office (preferably Excel)
- Project management
- Quality management
- Results driven.
- Foster teamwork
- Giving feedback
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Roles and Responsibilities:
- Maintains quality service by enforcing quality standards, analyzing, and resolving client's problems, and recommending system improvements.
- Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
- Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
- Adhere compliance and generate control reports.
- Generate statutory reporting per country requirement.
- Audit Management - Active participation in internal/external audits
- Escalation management
- Generating scheduled/ ad-hoc reports
Trainable Skills:
- Neutral Voice and Accent and call management
- UK Saving and Retirement Industry Skills
- Process Knowledge
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.