Role Purpose
- Assist our community and help resolve inquiries empathetically, accurately and on time
- Become and remain knowledgeable about Customer products and community standards
- Make well balanced decisions and personally driven to be an effective advocate for our community
- Strong interpersonal skills, verbal and written communication skills and most importantly empathy
- Display a strong bias to doing what's right for our community in supporting Customer's mission to #ShipLove
- Investigate and resolve issues that are reported on Customer such as requests for account support and reports of potentially abusive content
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