• Carry out patch update activity for infrastructure as well as customer servers

• Timely execution of SIP related task allocated by Team lead

• Implementation of solutions as per Scope defined

• Identify performance bottle neck and mitigate them

• Work towards automation of day to day tasks.

• Follow the approval process for patch management , OS and firmware upgrade

• Escalation to L3 in timely manner.

• Adhere to shift timings and shift handover process

• Timely update/Quality update of tickets in the ticketing tool

• Should have knowledge and understanding of customer problems and works towards their resolution in timely and efficient manner for improving customer experience.

• Should work towards enhancement of his skill set on a continual basis.

Skills
Experience ( Essential )
Patching

Extensive knowledge on any of the patch management/deployment tools like SCCM, Jetpatch, Puppet, BigFix, System Frontier, etc.,

Good knowledge on MS WSUS deployment, configuration and patch management

• Implementation of the patches using Change Management procedures.

• Secure approvals and perform the patching on the servers as per the patching window provided by the client.

• Govern and monitor deployment of patches from the patch tool and notify respective stake holders upon completion.

• Special instructions to be followed by technical teams like reboot sequence or checking the application services in case it is provided by Application support teams.

• Goof knowledge to troubleshoot/remediate failed patches from the tool

• Track the patch compliance and provide weekly and monthly reports to stake holders

• Maintain consistent patch compliance levels of 99% and higher

• Take a role of SPOC for all patching and vulnerability management in Windows

Technical Skills (Core & Top-Up)

Must to have:

• Windows Administration preferably on Windows 2008, windows 2012, Windows 2016, Windows 2019 and Windows 2022.

• Advance troubleshooting of Windows Servers, Active Directory.

• In depth working knowledge on VMware virtualization

• Advance windows OS installation, configuration and troubleshooting

• Experience in handling Nutanix HCI.

• Exposure into Nutanix Cluster Management

• Troubleshooting and upgrade patching of components in Nutanix

• Patch management using SCCM, WSUS and other tools

• Cross platform awareness

• Worked on DNS, DHCP and active directory

• Awareness of storage and multi-pathing

• Hands on experience on Virtualization, Cluster and Storage concepts

• Troubleshooting experience on ESX servers and vCenters.

• Working experience on VMware Consolidated Backup, Update Manager, Enterprise Converter.

• VMware ESX Management, Patching and Troubleshooting.

• Advance Microsoft cluster configuration and troubleshooting

• Worked on hardware from different vendors

Good to have:

• Cross platform awareness

• Azure/AWS Cloud working exposure

• Worked on native backup tools and commercial backup software

• Good Knowledge of MSSQL and troubleshooting between OS and database

• NOC & Datacenter experience

• Knowledge on Storage & Networking concepts

Date

Job Title

Wintel/VMware Admin

Proposed Grade

Band B2

Requirement Details

PAS/Plan No.

Division / Vertical

CIS

Sub Division/ Sub Vertical

GCC

Resource Manager

Primary Recruiter

TM/PM/ Business Manager (Report Manager)

Loganathan B

Expected Date of Recruitment

Educational Qualifications

BE /BSc/MCA

Experience Level

4-8 Years of Experience

Role & Responsibilities
• Extend technical support to Clients over email and phone.

• Carry out the advance level of troubleshooting on OS and applications

• Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined

• Technically update the tickets in ticketing system for all the issues handled / worked upon

• Work on Change requests and take them towards closure as per defined timelines

• Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes

• performance analysis of data using monitoring Tool

• Carry out OS, application and firmware upgrades as and when required

• Carry out patch update activity for infrastructure as well as customer servers

• Timely execution of SIP related task allocated by Team lead

• Implementation of solutions as per Scope defined

• Identify performance bottle neck and mitigate them

• Work towards automation of day to day tasks.

• Follow the approval process for patch management , OS and firmware upgrade

• Escalation to L3 in timely manner.

• Adhere to shift timings and shift handover process

• Timely update/Quality update of tickets in the ticketing tool

• Should have knowledge and understanding of customer problems and works towards their resolution in timely and efficient manner for improving customer experience.

• Should work towards enhancement of his skill set on a continual basis.

Skills
Experience ( Essential )
Patching

Extensive knowledge on any of the patch management/deployment tools like SCCM, Jetpatch, Puppet, BigFix, System Frontier, etc.,

Good knowledge on MS WSUS deployment, configuration and patch management

• Implementation of the patches using Change Management procedures.

• Secure approvals and perform the patching on the servers as per the patching window provided by the client.

• Govern and monitor deployment of patches from the patch tool and notify respective stake holders upon completion.

• Special instructions to be followed by technical teams like reboot sequence or checking the application services in case it is provided by Application support teams.

• Goof knowledge to troubleshoot/remediate failed patches from the tool

• Track the patch compliance and provide weekly and monthly reports to stake holders

• Maintain consistent patch compliance levels of 99% and higher

• Take a role of SPOC for all patching and vulnerability management in Windows

Technical Skills (Core & Top-Up)

Must to have:

• Windows Administration preferably on Windows 2008, windows 2012, Windows 2016, Windows 2019 and Windows 2022.

• Advance troubleshooting of Windows Servers, Active Directory.

• In depth working knowledge on VMware virtualization

• Advance windows OS installation, configuration and troubleshooting

• Experience in handling Nutanix HCI.

• Exposure into Nutanix Cluster Management

• Troubleshooting and upgrade patching of components in Nutanix

• Patch management using SCCM, WSUS and other tools

• Cross platform awareness

• Worked on DNS, DHCP and active directory

• Awareness of storage and multi-pathing

• Hands on experience on Virtualization, Cluster and Storage concepts

• Troubleshooting experience on ESX servers and vCenters.

• Working experience on VMware Consolidated Backup, Update Manager, Enterprise Converter.

• VMware ESX Management, Patching and Troubleshooting.

• Advance Microsoft cluster configuration and troubleshooting

• Worked on hardware from different vendors

Good to have:

• Cross platform awareness

• Azure/AWS Cloud working exposure

• Worked on native backup tools and commercial backup software

• Good Knowledge of MSSQL and troubleshooting between OS and database

• NOC & Datacenter experience

• Knowledge on Storage & Networking concepts

Key criteria for evaluation required for Senior / Functional hire

List top 4 qualities for evaluation in order of importance

Rank

Criteria for Evaluation

1

Working Knowledge on VMWARE ESX 6.X, VMware vCenter, SRM and DR environments

2

Active Directory, DNS, DHCP, Windows Admin knowledge.

3

Should have working knowledge on Nutanix Infrastructure.

4

Knowledge Storage, Backup, Network and Cloud Technologies.

Windows Server Admin