Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!
Position Overview:
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Acquia is seeking a Senior Salesforce Administrator to join the Enterprise Business Systems Team in the Information Technology department. This position will play a pivotal role in continuing to enhance the Salesforce experience of Acquia's users.
As the Senior Salesforce Administrator you will:
- Serve as a subject matter expert and systems administrator for Salesforce
- Be responsible for the day-to-day configurations, support, maintenance and improvement of Salesforce
- Manage new and existing Salesforce integrations
- Work closely with functional leaders to translate business needs into a recommended design for development
- Implement declarative development solutions to meet business user requirements; work with development team as needed to implement code solutions
- Log, track, prioritize, manage and document issues, bugs, enhancement and feature requests in ticketing system
- Work closely with team members to share best practices, lessons learned, solution details, etc. to help continue growing the team's knowledge of Salesforce
Minimum Qualifications:
- 5-9 years of experience working as a Salesforce Administrator
- Salesforce Advanced Administrator Certification
- Experience troubleshooting and implementing automations such as process builder and flow
- Experience with Sales Cloud, CPQ, and Service Cloud
- Understanding of products and price books
- Experience supporting, designing, and developing Salesforce in an enterprise environment
- Proven track record of understanding complex business requirements
- Experience integrating and configuring managed packages and API integrations such as Intacct, Gainsight, Conga, Mavenlink, etc.
- Ability to support stakeholders throughout the software development lifecycle
- Ability to create test scripts for User Acceptance Testing (UAT) as new features are deployed
- Understanding of deployment best practices, including documenting user acceptance tests/sign offs to ensure the quality of developed solutions prior to production deployment
- Deep understanding of business processes as they relate to the Salesforce application
- Comfortable with APEX code (our goal is to have minimal APEX used)
About You:
You are dependable, reliable, and able to work independently or as a member of a team. You are a self-starter who thrives in a fast-paced environment and unpredictable work environment. You possess strong problem solving abilities, initiative, and the ability to thrive under pressure. Your communication and interpersonal skills are exceptional.
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.