Account Delivery Head - Collections Process - Cebu

• Delivery towards customer in liaison with Process Head
• Meeting customer expectations / targets / metrics / KPIs
• Productivity /efficiency metrics proposals, implementation and follow-up
• Administrative aspects including reporting, business reviews etc.
• Development & implementation of strategies to ensure customer satisfaction & retention
• Monitor project progress, identify and mitigate risks, and adjust strategies as needed

Plan & strategize Transformation Initiatives to meet customer expectations.

• Graduate of any Discipline
• Experience 12+ years
• Knowledge and experience in Property Leasing is an advantage
• At least 10 years of BPO experience.
• Collection experience is a plus

Appication desk support