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West Monroe is seeking a Financial Systems Analyst to join our Corporate IT Team and support the continuous development and improvement of our financial software products. As an analyst, you would be responsible for providing tier 3 systems support for end users for our financial systems, and additionally would work on requirements gathering, testing, documentation, training, and post deployment support.
Working alongside an Agile/Scrum team you would design, develop, and deploy large-scale enterprise solutions, all while learning and growing your skill set. This role involves collaborating with key stakeholders across the business to write user stories, participate in backlog grooming, plan sprints and releases, and validate whether developed features and capabilities satisfy acceptance criteria and metric goals. This is an exciting role that will present the challenge of helping the business define financial technologies and processes that will deliver greatest value.
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Responsibilities:
- Collaborate with other departments and Corporate IT groups to ensure solutions meet business requirements and fulfill user stories
- Demonstrate strong understanding of our financial software vendor’s capabilities and limitations; effectively communicate that functionality internally
- Identify and create inventory of process pain points and gaps in best practices to address end user issues
- Ticket reporting including stats and common themes
- Liaison between vendor support and our internal end users for escalated support
- Identify gaps and training areas to increase ticket resolution by tier 1 or 2 service desk agents
- Create business process and user experience models
- Add to, groom, and assist in continuously refining product(s) backlog within an Agile/Scrum team, tracking milestones using project management lifecycle software
- Work with key stakeholders and end users to gather, understand, and define business requirements
- Work proactively to remove and identify technical debt and security vulnerabilities, and strive to stay “out of the box” with core financial software products when possible
Qualifications:
- Bachelor’s degree in Computer Science, MIS, Business Administration, or similar preferred
- ~2-5+ years of experience working in a BA capacity; preference for analyst experience supporting financial software
- Experience working with financial software products and suites. (Concur, Chrome River and/or Workday preferably)
- Comfortable collaborating cross-functionally with both non-technical business and IT resources
- Experience authoring high quality user stories and business/technical requirements
- Experience authoring high quality training materials and end user guides
- Experience working in an Agile/Scrum sprint-based environment; understanding of Agile/Scrum methodology concepts, techniques, and ceremonies strongly preferred
- Preference for experience using tools like Jira for managing and tracking Scrum projects
- Confident in influencing, negotiating, and building consensus
- Ability to multi-task and demonstrate a strong desire to take on new tasks and learn new things
- Ability to analyze, understand, and prioritize business problems
- Strong written and oral communication, analytical skills, and problem-solving ability
- Work experience in management/technology consulting or professional services industries preferred
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Ten weeks of paid parental leave will also be available for use after successful completion of one year of employment.
West Monroe is a digital services firm that partners with companies in transformative industries to deliver quantifiable financial value. We believe that digital is a mindset and it’s something companies become, not something they do. We bring together diverse, multidisciplinary teams that use their expertise to develop and execute new ideas and ways of working.
At West Monroe, we invest in our people and care in a big way. We are growing the next generation of leaders who lead with inclusion, enabling us to address our clients’ most complex challenges. If you’re looking for a place where you’ll feel supported, our team will help you grow. We believe that growth breeds opportunity for all. And know that when we come together, we can do what's never been done.
Our fast-paced culture and collaborative teams bring the energy and expertise needed to make an impact and deliver beyond expectations. If you are ready to set big goals with us, join us on our journey of building what matters for our clients, our people, and our communities.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.