About this role:
Wells Fargo is seeking a Technology Business Systems Consultant responsible for responding to inquiries and resolve API issues that come into Gateway Support via different channels. Also, advise line of business partners and customer developers about API capabilities.
In this role, you will:
- Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
- Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
- Present recommendations for resolving business problems
- Exercise some independent judgment when developing project budgets, project plans, and schedules
- Provide information about communication between business and technology teams
- Work with business user groups to provide training, handle questions, observe user needs, and document results
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- 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Excellent oral and written communication skills.
- Should have Production support experience.
- Experience with SPLUNK or any monitoring tool is mandatory.
- Hands-on experience working with APIs is mandatory.
- Total 2+ years of IT experience in Production Support.
- 2+ years of client service experience working with high value customers and/or large organization
- Knowledge on APIGEE is helpful as would an understanding of Swagger, REST APIs and JSON.
- Experience in Agile Scrum models. Coordinate effectively with Squads/Agile Scrum teams.
- Deliver effective impact analysis of the various business services by considering the upstream and downstream applications.
- Good understanding on SQL.
- Must be amenable to work in shifts
- Answer inquiries and resolve API issues that come into Gateway Support via email, phone and forums.
- Advise line of business partners and customer developers about API capabilities.
- Work with documentation experts to create and revise user guides and identify areas that could be clarified and enhanced on the Gateway API developer portal.
- Analyze server logs to investigate customer-reported issues.
- Troubleshoot issues and create step-by-step instructions on how to reproduce the issue along with solutions.
- Escalate issues and feature requests to the appropriate product manager(s)
- Communicate with other teams such as production support, training, and our partner teams to ensure all issues are fully resolved.
- Ability to prioritize work, meet deadlines, achieve goals and work under pressure in a dynamic and complex environment.
- Ability to interact with integrity and a high level of professionalism with all levels of team members and management. Also, be proactive and get engaged in organizational initiatives.
23 Sep 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.