About this role:
Wells Fargo is seeking a Senior Infrastructure Engineer
In this role, you will:
- Lead or participate in high level technical concepts spanning technology and business
- Develop specifications for complex infrastructure systems, design and test solutions
- Contribute to the testing of business, application and technical infrastructure requirements
- Drive solutions to reduce recovery
- Review and analyze solutions for cloud security, secrets management and key rotations
- Design, code, test, debug and document programs using Agile development practices
- Design complex system upgrades
- Resolve troublesome trends as they develop
- Develop a long range plan designed to resolve problems and prevent them from recurring
- Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
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- 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years' experience with Contact Center Technologies including implementations and support of 3rd party vendor products within the Contact Center space.
- Hands-on experience with CCaaS/CPaaS migrations and cloud infrastructure such as GCP
- Experience in Technology Infrastructure Engineering and Solutions, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Automating existing manual processes with building and maintaining the infrastructure for Contact Center platforms
- An industry-standard technology cloud certification
- Experience with System Administration across multiple platforms.
- Proactive monitoring of application performance through Splunk, dashboards, App dynamics & Dynatrace etc.
- Identifying opportunities to adopt to new technologies while improving efficiency & optimization.
- Represent Engineering teams during production outages and collaborate with Production Support teams to resolve production outages. Collaborate with stake holders across engineering functions to own/derive RCA & work towards permanent resolution.
- Plan, support, execute and comply with Governance programs/processes in support of a strong control environment in your functional area. Leverage process documentation to improve operational controls and identify and remediate process deficiencies.
- Proactively identify, communicate, mitigate, and escalate risk originating from non-compliance of processes, operational errors, and data integrity issues in all applicable processes.
- Proficiency in dealing with Legacy infrastructure along with cloud infrastructure (on prem & 3rd party) such as GCP.
- Strong verbal, written, and interpersonal communication skills
- 2+ years of experience with Agile project methodologies.
- Experience in large scale migrations from premise to cloud solutions
- Ability to create and present Architecture designs across large groups and Sr. Leadership
- Experience with Google Cloud Platform API's, storage tiers, GenAI and Transcription implementations
- Ability to work on call as assigned
- Ability to work outside of regular business hours
- This position is not eligible for Visa sponsorship
9 Oct 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.