About this role:

Wells Fargo is seeking a Senior Human Resources Operations Representative - US Benefits Management.

This role is part of a Global Delivery team that provides support for U.S. and international HR processes, and key stakeholders will predominantly be U.S. HR business partners. This role reports to the Global Delivery leader for HR India and the Philippines.

This role is responsible for delivering email correspondence in a timely manner; leading conversations toward logical conclusions to inquiries; executing against required data entry and record maintenance; and understanding of HR policies and procedures requirements. The role works closely with internal HR stakeholders such as customer care, payroll and workforce administration, compensation and benefits, learning and development and HR generalists.

• Leveraging various Human Resources tools such as Workday, perform employee record look ups to research, validate and report out data, as requested
• Provide reports and status updates on the program, and submit accurate records to the concerned teams.
• Partner with Employee Care to provide Tier 2 support to inquiries and questions related to HR programs and manage, update and close HR Help Desk cases as assigned
• Perform verifications of data based on defined criteria to ensure quality and accurate submissions and data matches (Quality Assurance monitoring and spot checks)
• Departmental report creation, analysis with compiling statics to identify trends.
• Provide support to a variety of HR activities across various HR functions such as benefits support and administration.
• Provide support to other HR activities, as needed.
• Data and Metrics creation
• Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and customer support tools for human resources operations
• Perform complex business, operational and customer support tasks in support of initiatives within human resources
• Resolve escalated issues using technical knowledge and expertise to perform work, action requests, and achieve goals
• Interact with immediate team, functional area, and internal peers to provide guidance on human resources operations processes and deliverables
• Assist employees on human resources related issues providing complex policy interpretation
• Provide subject matter expertise and interpretation of procedures to less experience staff

• 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Requires a working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures
• Strong analytical skills with high attention to detail and accuracy
• Strong communication skills (written and verbal), and able to build strong relationships with internal and external clients
• High capacity for managing multiple tasks at one time
• Ability to effectively manage high volume administrative tasks, data entry and high accuracy
• Ability to maintain a high degree of confidentiality
• Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools
• Ability to correspond with customers, responding to their questions and concerns with detailed information
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Solid problem solving skills
• Knowledge of HR systems (Workday/ServiceNow) is desirable
• Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups
• Ability to excel in a high production environment while ensuring high quality work.
• Meticulous and organized
• Customer service focus with the ability to respond to requests in a timely manner
• Excellent verbal, written, and interpersonal communication skills
• Good quality review skills
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Knowledge and understanding of human resources
• Strong administrative skills
• Strong attention to detail and accuracy skills
• Strong organizational, multi-tasking, and prioritizing skills
• Experience meeting high production and quality standards in a fast paced, development and production support environment

• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Willingness to work on-site at stated location on the job opening
• Flexibility to work different shifts- 1:30PM to 10:30PM