About this role:
Wells Fargo Auto is seeking a Retail Auto Relationship Management Manager who will be responsible for leading a high performing team of Retail Auto Relationship Managers. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. Manage and grow the business and relationships throughout the Louisville, Kentucky, Columbus Ohio, Detroit, Michigan Metroplex and surrounding areas.
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This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Ensures timeliness in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory support corporate objectives.
Learn more about the career areas and lines of business at wellsfargojobs.com .
Responsibilities Include:
- Uphold, support, foster and engage in Wells Fargo Vision and Values
- Be able to assess a dealer's needs and provide solutions to help them succeed financially
- Train and educate dealers around Wells Fargo products and services
- Maintain accurate dealer contact information
- Responsible for partnering with other LOB within Wells Fargo
- Proper Salesforce Documentation for all dealer interactions (including pre-call planning and post call notes for in-person dealer visits)
- Ability to analyze data to uncover additional opportunities for growth
- Lead a high performing team of managers responsible for managing relationships of medium to large and complex high producing auto dealer accounts (both franchise and independent) within the assigned region
- Identify and recommend opportunities for process improvement and risk control development within assigned territory
- Ensure growth and development of new and existing dealer relationships for both franchise and independent auto dealerships
- Manage auto applications, loan volume and overall stability of credit portfolio of assigned territory
- Make decisions and resolve issues regarding the team in order to meet business objectives
- Execute Auto retail sales goals and objectives
- Hire, train, manage, motivate and develop a team
- Establish and maintain relationships with all levels of internal and external customers, and interface with all level of management, both internal and external partners
- Manage allocation of people and financial resources for Retail Auto Relationship Management
- Mentor and guide talent development of direct reports and assist in hiring talent
- 4+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of Leadership experience
- 2+ years of experience leading, training, developing, and providing feedback to staff and corresponding managers
- Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
- Dealer services or auto finance risk experience
- Proficient experience with Salesforce
- Strong prospecting, sales, negotiation, and influence skills
- Ability to negotiate, influence, and collaborate to build successful relationships
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Ability to interact with all levels of an organization
- Ability to interact effectively and confidently with senior management
- Strong organizational, multi-tasking, and prioritizing skills
- Auto finance experience
- Previous experience with auto operations, sales, and/or credit
- Client account relationship development and management experience
- Knowledge and Experience of auto applications and software
- Experience working in a virtual dialog environment
- Strong time management skills and ability to meet deadlines
- Ability to travel up to 50% of the time with the potential of a couple overnight stays each month.
- Ability to travel minimum of 3 days per week within assigned territory.
- Ability to provide and work from a home office.
- This position is not eligible for Visa sponsorship.
- Ability to be available to answer questions for dealer partners in the evenings and weekends if needed. Work nights, weekends, and/or holidays as needed or scheduled.
- Flexibility to address incidents as needed 24 hours a day.
- 100% remote work only available in the following Metroplexes and surrounding areas: Louisville KY, Columbus OH, Detroit MI
- Candidate will need to reside in market area of support and is required to be in the field.
Job posting may come down early due to volume of applicants.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$96,600.00 - $171,800.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
21 Oct 2024
* Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.