At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This role is responsible for designing, developing, and implementing projects and initiatives within a subset of a field discipline that aligns with claims strategic direction and supports strategic goals. The TCL manages a subset of the operations of a team within a market claim office (MCO), typically with an excess of 125 employees, including leading, training, inspiring, engaging and motivating leaders and employees in one or more business segments with a focus on collaboration, innovation, and customer centricity.
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Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Benefits to Joining Allstate:
Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to $400 back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!
Job Description:
The Auto Claims team is looking for a Manager, Auto Claims to join our team! Reporting to the Delivery Director National Auto Claims, you will be accountable for the management of a National team of Auto Claim Advisors & Senior Auto Claim Advisors. In this role you will support Regional Directors and their Management Team in achieving their loss/expense cost containment and customer experience objectives. As well as efficiency & effectiveness and employee engagement.
Role Designation: Home Based
Accountabilities:
Provide operational leadership and direction to a capable team of Auto Claim Advisors & Senior Auto Claim Advisors who handle complex files in multiple provinces and ensures their cooperation to successfully meet Allstate Canada Group and the Claim Department performance requirements
Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends. Building plans to capitalize on the opportunities and reduce adverse risks.
Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities
Recommend, implement, and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy
Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement mythologies
Ensure performance and development plans are in place for all direct report employees
Participate in Talent Pool Assessments
Qualifications:
Minimum 5-7 years of Auto Claim experience
Minimum 3 years of management experience
Enrolled in, or completion of, CIP designation
Strong negotiation skills and ability to handle conflict resolution opportunities including complex issues
An in-depth understanding and working knowledge of Claims Best Practices
Advanced MS Office knowledge, especially in Excel and Tableau
Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.
Skills
Business Acumen, Business Communications, Coaching, Conflict Management, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Problem Solving, Results-Oriented
Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®