About this role:

Wells Fargo is seeking an Operations Manager

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
• Provide training, performance, evaluation and coaching of less experienced team
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

• Educational Qualification: Bachelor's / master's degree in commerce/finance from a recognized University/Institute
• Work Experience: Strong work experience in Banking Operations from a reputed Organization preferably in Wholesale Lending Operations along with People Management experience.
• Mandates: Night (US) Shift and Not more than 60 days' Notice Period
• Responsibilities: Enable managing day-to-day BAU and Process along with escalations & KRI/KPIs
• Develop strategies to improve processes, ensure functions meet regulatory guidelines in terms of risk & compliance.
• Effectively engage stakeholders and internal/external partners associated within the operations area.
• Identify, develop & strategize work rules and guidelines for staff to carry out their work duties.
• Ensure timely and effective capacity planning for uninterrupted BAU & Service Delivery.
• Work independently on moderately complex issues, MI reporting and project deliverables.
• Identify/enable identification of opportunities for process improvement and risk & control development, escalate issues to Senior Leadership.
• Help develop employee goals & objectives and assist/guide team to achieve them successfully.
• Provide responsibility for budget and financial performance, act as a SPOC between Ops & Finance team.
• Train/Mentor new joiners and existing employees in their professional journey via regular 1:1 and feedback sessions.
• Provide valuable input to career pathing of individual employees and carry out performance evaluations.
• Keep team members up-to-date and engaged via daily huddle/employee engagement activities.
• Mentor and guide talent development of direct reports and assist Senior Leadership in hiring & retaining talent.
• Experience of working in a global set-up in financial services / consulting
• Intermediate / Advanced skills in MS-Office Suite (Specifically Excel / PowerPoint), and Workflow management tools
• Strong verbal and written communication skills. Able to communicate clearly and concisely with a range of stakeholders across levels spanning Business, Operations, Technology and Product
• PSPO, CBAP, Design Thinking and Lean certification
• Individual with an Engineering background plus MBA from a Tier 1 institution is desired.
• Must be amenable to work in a hybrid set-up (4 days a week from office)