Wells Fargo Bank N.A. seeks a Lead Systems Operations Engineer in Charlotte, NC.

Job Role and Responsibility:

Wells Fargo is seeking a Lead Systems Operations Engineer. Robotic Process Automation (RPA) Platform Support Lead for Commercial and Corporate & Investment Banking Technology (CCIBT). Specialized skillset required for BluePrism and UIPath RPA Tools as these are the tools/technologies leveraged by the CCIBT RPA solutions. This role leads the RPA Platform Support Team which provides L1, L2 levels and responds to incidents, production issues. The RPA Platform Support lead will drive complex, broad impact initiatives including provision of high level systems consultation for the technology teams. Work as a key participant in large scale planning of RPA computer systems and network infrastructure for Systems Operations functional area. Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems. Make decisions on technical changes and enhancements. Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives. Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals. The unique skills required are leadership, in-depth (vertical and horizontal) technical knowledge on RPA technologies as well as advanced problem solving and technical troubleshooting capabilities. These skills are key for providing subject matter expertise to the CCIBT RPA Platform Team in the way of technical expertise, analysis, integration testing and production support for our RPA functionality while also providing direction and collaboration for project delivery. Appropriately structures the timelines, tasks and the leveraging of resources further strengthens teamwork among the platform team members as well as guarantees delivering and supporting CBIA bots to meet commercial business groups SLAs. Position requires in depth understanding of technology project management experience, strategic planning experience, change management, Intelligent Automation Tools like Blue prism, UiPath, Apache KafKa messaging, Process designing, Automation, managing geographically distributed diverse teams. telecommuting is permitted up to 2 days a week. Position must appear in person to the location listed as the work address.

Travel required: None.

Required Qualifications:

A bachelor's degree in computer science, management Information Systems, Information Technology, Data Analytics, or related technical field and 5 years of experience in the job offered or in a related position involving application development and implementation experience.

Specific skills required:

5 years of technology project management experience.

5 years of change management experience.

4 years of Agile experience.

3 years of experience with systems architecture and design.

3 years of Blue Prism Robotic Process Automation (RPA).

3 years of UiPath Robotic Process Automation (RPA).

2 years of Process designing, Visio workflows.

Posting End Date:
31 Jan 2025
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.