About this role:
"Wells Fargo is seeking a Lead Systems Operations Engineer. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow."
In this role, you will:
- Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
- Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
- Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
- Make decisions on technical changes and enhancements
- Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
- Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
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- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of experience with Linux
- 3+ years database support/knowledge with Mongo and/or SQL experience (Oracle SQL)
- 2+ years app development or support in payments and/or wires applications
- Experience in payments and/or wires application technology (major/large banking technology experience).
- Exposure/knowledge/understanding MTS (Money Transfer System), Real Time/Instant Payments, and other payment origination applications and technologies.
- Linux bash scripting ability - develop scripts on the fly and seek automation opportunities to improve/stabilize application space and reduce manual intervention requirements.
- Kafka understanding/experience.
- Proficiency in utilizing Service Now for incident, problem, and change management (opening incidents, reviewing changes, documenting records).
- Extremely strong verbal, written, and interpersonal communication skills.
- Ability to identify root-cause issues/improvement opportunities, and design approaches.
- Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces.
- Hands on experience using monitoring tools like Splunk, AppDynamics, Grafana, Geneos ITRS etc.
- Support a suite of applications across varying technologies enabling wires and payment processing.
- Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications.
- Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any changes to the production environment.
- Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
- Drive recovery efforts during incident calls. Gather essential information for root cause analysis and stability improvement.
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
- Conduct incident management and coordinate/implement solutions to prevent customer impact.
- Inform leadership on ongoing issues through formal communications in alignment with ITIL best practices.
- Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines, Ansible, Prometheus, and Cloud engineering concepts etc.
- Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
- Ability to independently drive recovery efforts during incidents and help identify key players/partners.
- Open to work in flexible hours and on-call support.
- Quality communicator: Ability to communicate (written/oral) with teams and leadership to clearly explain issues and status updates in plain language.
- Hands on experience setting up observability for production applications for application and infrastructure monitoring/alerting.
- Drive/initiate review and analyze complex technical challenges which require in depth evaluation of problems and coordinating fixes with partners.
- Mentor, coach, and develop fellow team members.
- Document processes and alert response runbooks. Ensure technical knowledge is shared widely throughout the team.
30 Sep 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.