About this role:
"Wells Fargo is seeking a Systems Operations Engineer. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow."
In this role, you will:
- Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
- Identify opportunity for process improvements within technical support strategies and plans
- Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
- Present recommendations for resolving complex technical queries
- Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
- Work as an internal consultant regarding use of tools and processes
- Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
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- 4+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Incident Management - Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLA's with business partners.
- Problem Management - Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.
- Oversee and ensure nightly batch completes within agreed business SLA's.
- Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met.
- Following documented escalation procedures.
- Performing application health checks and ensuring that all applications are green before the start of business.
- Documenting known production incidents into knowledge base.
- Release co-ordination with stakeholders to ensure smooth deployment into production.
- Provide UAT or lower environment support as per project requirement.
- Participate in BCP/DR activity to ensure BCP readiness of production environment.
- Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bachelor/Master Degree with Experience in Application Production Support background.
- Must have good knowledge of UNIX commands, SQL Server Queries, Job scheduler (preferably Autosys).
- Good understanding of ITIL concepts like - Incident, Problem and change management.
- Ability to communicate clearly and concisely to stakeholders.
- Batch Monitoring and email queue support.
- Monitoring tools like ITRS Geneos, scripting knowledge - Shell/Perl/PowerShelland/or any ETL experience is desired.
- Any prior experience of application support of either lower environment or prod-parallel is a plus.
24 Oct 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.