• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Incident Management - Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLA's with business partners.
• Problem Management - Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.
• Oversee and ensure nightly batch completes within agreed business SLA's.
• Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met.
• Following documented escalation procedures.
• Performing application health checks and ensuring that all applications are green before the start of business.
• Documenting known production incidents into knowledge base.
• Release co-ordination with stakeholders to ensure smooth deployment into production.
• Participate in BCP/DR activity to ensure BCP readiness of production environment.

Technical:

• Ensuring all the applications and systems are up and running fine for customers.

• Handling all production support escalations and MIM (Major Incident Management) calls during India day hours and resolving the issue with minimum TTR.

• Guiding your own and partner teams during MIM call.

• Doing trend analysis and taking proactive measures for frequently occurring issues.

• Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.

• Setting up monitoring for application, server, batch job etc. using different monitoring tools like AppDynamics, Splunk, Sitescope, APM.

• Troubleshooting Application and Autosys Batch job issues.

• Game Plan review and Coordination of CR Implementation/Execution.

• Build efficient and high performing team who are able to work independently on all the support activities, and plan/manage the support coverage provided.

• Process streamlining for Incident management, Change management, Problem management.

• Motivate team members and promote a strong sense of support, ownership and urgency

• Facilitate communications within the team and facilitate knowledge sharing amongst the team and other personnel.

• Drive automation to reduce the manual efforts performed by the team.

Non-Technical:

- Excellent verbal and written communication skills and ability to communicate with US partners directly.

- Ability to build relationships, trust and credibility from the outset, with a strong focus on effective customer service.

- Initiate, facilitate and coordinate bridge line activities as needed during critical production issues

- Good problem solving and analytical skills

- Participating in applications/systems upgrade testing and updating the relevant documentation

- The flexibility to work in ad-hoc shifts when required.

- The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals

- Proven knowledge of diagnostic and support tools used in the application support environment

Job Expectations:

• Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bachelor/master's degree with Experience in Application Production Support background.
• Must have good knowledge of UNIX commands, SQL Server Queries, Job scheduler (preferably Autosys).
• Good understanding of ITIL concepts like - Incident, Problem and change management.
• Ability to communicate clearly and concisely to stakeholders.
• Batch Monitoring and email queue support.
• Monitoring tools like ITRS Geneos, Grafana, Thousand Eyes, scripting knowledge - Shell/Perl/PowerShell and/or any ETL experience is desired.
• Good understanding and experience on cloud support - PCF & Azure
• Good understanding of different monitoring tools like AppDynamics, Splunk, Sitescope, APM
• Shift Time 05:30 AM IST - 2:30 PM IST and 13:30 PM IST - 22:30 PM IST (We work in two shifts and there is no night shift).

Posting End Date:
24 Oct 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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