About this role:
Wells Fargo is seeking a Business Execution Consultant within the CTO Operations Assurance team. This position provides a key governance and oversight function for Problem, Incident and Change Management within the Chief Technology Office (CTO) and Cybersecurity (CS) lines of business. This Operational Assurance team is responsible for the support of 7 different Change Advisory Boards (CABS), that support 120K incidents and 14K changes per month. Additionally, this team provides oversight of critical assurance processes such as Critical Care and Complex change. The team works with LOB stakeholders to enforce service level management and provides data analysis to provide measurable process improvement across the portfolio.
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In this role, you will:
- Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
- Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
- Determine areas of strength or Business Execution opportunity within defined scope of work
- Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
- Utilize independent judgment to guide moderate risk deliverables
- Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
- Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
- Collaborate and consult with leaders and executive management
- Provide work direction to less experienced Strategy and Execution staff
- 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of experience with Service Now Incident, Problem, and Change reporting
- 2+ years of experience with Wells Fargo Incident, Problem, and Change reporting
- In this role the team member will be instrumental in supporting and collaborating with various teams under the CTO LOB for any changes/Incidents and Problems
- Facilitate CTO changes through established process such as TLT Stability Critical, Heighten Awareness and Month End Freeze
- Acts as liaison between LOB technology teams and TCM and TIPM team
- Responsible for the governance and adherence of the set protocols by TCM and TIPM for CTO/CS LOB
- Responsible for data quality of changes/Incidents and Problems as service now will undergo external audit for the data quality
- Responsible for all high-risk and high-impact CHGs for LOBs by potentially evaluating risks that are brought to the forefront for strategic evaluation and mitigation
- Responsible for LOB's adherence to SLAs set by TIPM team with proactive monitoring
- The team also has the responsibility of identifying the control gaps and bridging the same by collaborating with ServiceNow team
- Team also collaborates on operational practices and enforce service-level management and provide data and analysis to help provide measurable process improvement across the portfolio
14 Oct 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.