About Wells Fargo India: Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
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About Wells Fargo India & Philippines: Wells Fargo India & Philippines (I&P) enables global talent capabilities for Wells Fargo & Company, by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. I&P operates in Hyderabad, Bengaluru, and Chennai in India and in Manila, Philippines.
Department Overview: Corporate and Investment Banking (CIB) Front Office support group is a cross-functional group of teams that provide support for CB/CIB and the broader Wells Fargo organization. The group comprises of teams supporting business resiliency, business execution, intelligent automation, workflow solutions, data analysis and visualization, risk and governance oversight, and customer support teams.
About this role:
This role is within the I&P CIB Front Office COO Business Enablement group. This group is focused on building creative and dynamic solutions (ex. Dashboards, Workflow and Automation solutions) across business lines. This business support role would require the incumbent to provide technology, development, testing and UAT support to the team. The individual is expected to independently write and develop dashboards & UAT test cases, work with business to understand the requirements, analyze data and suggest metrics which drive decision making, and proactively highlight any potential derailers impacting business. Finally, the candidate will be expected to actively participate in global team discussions, projects/process enhancement plans and encourage creative thinking amongst the team.
In this role, you will:
- Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
- Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
- Determine areas of strength or Business Execution opportunity within defined scope of work
- Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
- Utilize independent judgment to guide moderate risk deliverables
- Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
- Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
- Collaborate and consult with leaders and executive management
- Provide work direction to less experienced Strategy and Execution staff
Functional and technical skills:
- Expert working knowledge of Microsoft Power Platforms (Power BI, Power Automate), SQL, Python, Agile Jira framework and Alteryx
- Experience in drafting & developing meaningful metric based dashboards suiting business purpose, and driving decision making
- Able to collate test results in presentable format, with pass/fail & subsequent go/no-go decision recommendations
- Able to lead discussions with product owners, with the aim to drive a collaborative discussion for fix
- Ensure other team members are in line with project direction and extend helping hand whenever necessary
- Possess excellent verbal and written communication skills with the ability to collaborate with senior leaders across LOBs globally to create executive ready presentations, including presentation of information and data to persuade, educate, and drive solutions
- Drive complex issue management and deliverables into effective outcome-oriented conversations
- Institute sturdy communication channels with business partners to support and manage the delivery of the division's strategic programs
- Collaborate on change initiatives across the division in a seamless manner; facilitate discussions with leaders and subject matter experts to investigate and solve complex problems
- Ability to think creatively with respect to driving seamless execution of UAT testing, with potential automation and standardization ideas
- Assist in projects on data interfaces between systems such as defining project scope, data requirements and sources/resources and drive quality assurance across these projects
- Assess, review, manage and mitigate risk by measuring key risk indicators (KRIs) through developing and maintaining the key metrics for business support group
- Ensure operational practices follow relevant risk standards, policies and regulations to maintain an effective control environment
- Collaborate with operational risk teams to log and monitor Issues and Corrective Actions when incidents are identified
- 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- MBA/equivalent advanced degree, or equivalent experience
- 5+ years of experience in teams developing reporting dashboards, pre go-live checks and quality assurance
- Power BI, SQL, Adv. Excel, Power Automate skillsets are a must. Jira is an added advantage
- Excellent verbal and written communication skills, with attention to detail
- Candidates should be able to work effectively in a demanding, fast-paced, dynamic environment, handling multiple tasks and projects concurrently, while maintaining quality, accuracy and integrity
- Candidates should have experience presenting information to persuade, educate, and enhance understanding at all levels with the ability to develop and negotiate solutions with partners or clients including escalations as needed
- Candidates should be able to work in a global team, interact at different levels and handle a wide range of deliverables with varying levels of complexities with focus on execution and result
- Advanced Microsoft Office skills to create persuasive PowerPoint presentations; Strong analytical skills leveraging Microsoft Excel/Access
- Experience in identifying and driving process improvements in complex environments
- Ability to effectively multi-task and successfully work on several unrelated projects at the same time
- Experience in Business Execution, Implementation, or Strategic Planning, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
It's hybrid working model currently (subject to change as per company guidelines)
Posting End Date:
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.