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We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today.

About this role:

• Play a key leadership role within the Customer Remediation Center of Excellence Data Analytics team, responsible for partnering with Remediation Leads to identify populations of impacted customers.
• Oversee analytics team members responsible for developing analysis designs, business language waterfalls, population datasets, complex queries and remediation documentation.
• Oversee multiple remediations simultaneously and meeting with business partners.
• Develop remediation expertise and best practices to be used throughout the organization for structuring accurate population identification, data profiling and review of outliers.
• Partner with Remediation and data validation teams to ensure that populations of impacted customers have been fully and accurately identified.
• Create business language waterfalls and documenting queries to match those waterfalls.
• Challenge assumptions re: translation of business language to technical requirements, location of data, archives, etc.
• Translate business language to technical requirements, location of data, archives, etc.
• Profile data to identify outliers, bad data, etc.
• Review/analyze trends, identify new methodology/data sources and recommending strategy changes or process enhancements.
• Ensure a high level of data accuracy for work completed by your data analysts.
• Develop in-depth knowledge and expertise regarding the Home Lending Line of Business
• Determine the required capabilities, tools and data, and leveraging multiple information sources.
• Maintain necessary processes, controls and procedures to ensure data accuracy and integrity.
• Ensure adherence to data management/data governance regulations and policies.
• Work collaboratively across the other analytical remediation teams to load balance the volumes and needs of the business and demanding remediations.
• Provide leadership to proactively transform data into actionable insights and provide strategic insight that will assist in identifying customers impacted through systemic issues.
• As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business.

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

• 4+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

• Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment.
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
• Ability to work cohesively and collaborate with analytic functions throughout the organization.
• Expertise in data profiling and research.
• In-depth knowledge of business systems (MSP, Shaw, EIW, SSDM, HEIDS) and data structures
• Experience conducting root cause analysis for data-driven process-related improvements.
• Experience presenting information to senior leaders and stakeholders.
• Experience in historical data analysis, customer remediation, or regulatory reporting.
• Experience in identifying and remediating customers impacted by complex situations.
• Relationship management experience with business and technology partners.
• 4+ years of coding experience with SAS and/or SQL.
• Experience working with complex data environments.
• Ability to identify data root cause issues with the ability to create immediate solutions.
• Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Experience with providing detailed, thorough, and accurate documentation procedures and repeatability standards.
• Ability enforcing accountability for high quality work among a large number of analysts.
• Experience in gathering, analyzing and interpreting large datasets.
• Knowledge and understanding of consumer lending data and analytics.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Excellent verbal, written, and interpersonal communication skills, and strong analytical skills with high attention to detail and accuracy.

• This position is not eligible for Visa sponsorship.
• Ability to work on site per Wells Fargo's standard operating model in one of the listed locations (hybrid work schedule - 3 days on-site, 2 days remote).
• Ability to work additional hours as needed to meet deadlines.
• Ability to travel as needed.

• CHARLOTTE, NC
• MINNEAPOLIS/SHOREVIEW, MN
• WEST DES MOINES, IA
• PHOENIX/CHANDLER/TEMPE, AZ
• IRVING, TX
• SAN ANTONIO, TX

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement