Overview
Waters is a leader in life sciences tools, starting with liquid chromatography technologies in the 1960s. Since then, Waters has pioneered analytical techniques across markets including Clinical Diagnostics, Food & Environmental, Pharmaceuticals, and Materials. In Clinical Diagnostics, Waters has leading LC-MS technologies, which are already used for many applications including therapeutic drug monitoring, newborn screening, and endocrinology.
With the growth in precision medicine, it is an exciting time for LC-MS in clinical diagnostics. For 10+ years, PCR-NGS techniques have been widely used for clinical diagnostics. Clinicians now want a real-time understanding of disease states, requiring a more complete picture of proteins, lipids, and steroids. LC-MS-based assays are essential to provide this level of insight with their analytical specificity, sensitivity, and capacity to analyze simultaneously multiple analytes.
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Our vision is for Waters to lead the continued broad-based adoption of LC-MS. This will be accelerated by continued innovation including new ionization methods, improved ease of use, as well as novel applications in 'omics' research and anatomical pathology.
Reporting to the Americas Clinical Service Manager of the Clinical Business Unit, this role will be part of our clinical and forensics customer applications training and support for North America. Critical to the role is to partner closely with the respective commercial service and sales teams to drive collaboration with key accounts, provide application support for new customers and provide training to our field sales and service teams.
Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our Americas Clinical Business Unit in the Kansas City, MO, or Dallas, TX, or Houston, TX area. Other areas may be considered.
Responsibilities
• Actively collaborate with Clinical & Forensic Account Managers to identify and deliver application training for new customers.
• Build and maintain strong institutional knowledge of all products and applications relevant to
the Clinical and Forensic Markets.• Develop analytical methods in an efficient manner for the analysis of customer sample sets
using Waters equipment.• Present results of analyses on customer samples to customers either in live demonstrations, in
webinars/webcasts or in written reports.• Assist the Waters sales force by being a technical resource on Waters Clinical & Forensic
Applications.• Author and implement virtual training videos for Clinical and Forensic Applications.• Provide support to our third-party consultants as needed. • Support field and inside sales teams virtually or in-person via training and direct customer
support when required.
Qualifications
• BS/BA in Chemistry, Analytical Chemistry or Biochemistry required with an advanced degree preferred.
• Strong understanding of mass spectrometry principles including in-depth knowledge of tandem quadrupole and high resolution/ToF mass spectrometers.
• Proven experience (minimum of 5 years) of analytical method development with a focus on clinical diagnostics and/or forensic toxicology.
• Experience with Empower, Masslynx, Unifi, and Waters Connect is preferred
• Excellent presentation skills for oral presentations to customers.
• Keen understanding of Waters' products and specific applications in the Clinical or Forensic Markets
• Experience with newborn screening applications is a requirement• Adept and timely communicator with exceptional customer service competency
Company Description
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.
Key Words
mass spectrometry, LC/MS, newborn screening, applications support, method development #LI-ML1