Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
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Your New Role:
The Solutions Analyst - Affiliate Sales designs solutions and solves critical business problems for Domestic and International Affiliate Sales business units through technology implementations. This role brings a deep understanding of business processes, new business requirements, and the ability to design best fit technology solutions. This Solutions Analyst documents business needs and translates them into actionable technical requirements to be effectively communicated to the offshore technology engineering team. The Solutions Analyst is co-located with the business to ensure technology solutions meet dynamic requirements and align with highest priority business objectives. The Solutions Analyst is on-the-ground, ensuring continual and seamless collaboration and effective information flow between the business and offshore technology teams. Issue and problem management will also be a major function of the Solutions Analyst - Affiliate Sales role, liaising with the business customers and keeping them continually updated on issues status via clear written and verbal communication. Part of this function will include being able to analyze and problem solve based on information gathered from multiple sources and work together with the development and QA teams to provide both short term and root cause solutions.
Your Role Accountabilities:
Requirement Gathering and Analysis
- Serve as Technology Solutions Analyst for WBD's Affiliate Sales monetization business units:
- Ensure all business needs are clearly defined and documented to prevent scope creep and misunderstanding during project execution.
- Collaborate with business stakeholders, including executives, end users, and product managers, to understand business objectives.
- Use various techniques such as interviews, surveys, document analysis, focus groups, and workshops to elicit requirements.
- Create and maintain requirement artifacts, such as business requirement documents (BRDs), functional specifications, and user stories.
Issue and Problem Management
- Monitor issue management system to ensure all reported production issues are addressed according to their priority and relative importance to release activities.
- Provide second level support for production issues which includes problem identification, definition, and implementation of short-term work around and coordination of long-term software solution with development team.
Solution Design Support
- Drive alignment between the business vision and technical implementation to ensure the solution delivers value.
- Work closely with solution architects, developers, and QA teams to ensure that technical solutions meet business needs.
- Provide detailed input during the design phase to bridge the gap between high-level business requirements and system functionality.
- Use tools like wireframes, mockups, or prototypes to validate solutions with stakeholders.
- Participate in technical reviews to ensure alignment with agreed-upon requirements.
Testing and Validation
- Validate solution quality, minimize post-deployment issues, and ensure the solution meets the intended business outcomes.
- Develop and document test plans, test cases, and test scripts in collaboration with QA teams.
- Perform user acceptance testing (UAT) to validate that the delivered solution meets business requirements.
- Document and track defects, working with developers to ensure timely resolution.
- Assist in training users and supporting go-live activities to ensure successful adoption of new systems or features.
Qualifications & Experiences:
- 5+ years of experience
- Understanding of the Media & Entertainment industry and/or the network affiliates business.
- Ability to understand and anticipate stakeholder needs.
- Ability to elicit, document, and analyze requirements effectively.
- Ensure requirements are comprehensive and solutions are aligned with business goals.
- Capability to identify and analyze complex problems, break them into smaller components, and develop practical solutions.
- Skill in evaluating existing processes, identifying inefficiencies, and suggesting enhancements.
- Understanding of SDLC phases (e.g., waterfall, agile, and hybrid methodologies).
- Proficiency in creating clear and concise documents, including BRDs, functional specs, and user stories.
- Willingness to learn new technologies, methodologies, and business domains.
- Initiative to identify issues or opportunities without explicit instruction.
- Ability to handle tight deadlines and dynamic priorities.
- Strong verbal and written communication skills to interact with stakeholders at all levels, including non-technical audiences.
- Skilled in mediating discussions and ability to lead brainstorming sessions and requirement-gathering meetings.
- Managing conflicting stakeholder priorities and driving consensus.
- Ability to work effectively with diverse teams, including developers, QA, product managers, and business stakeholders.
- Ability to prioritize and manage multiple tasks in parallel to meet deadlines.
- Understanding of project timelines, dependencies and risk management.
- Familiarity with Agile practices like stand-ups, sprint planning, and retrospectives.
- Experience with collaboration tools like MS-Teams, Notes, One-Drive, Sharepoint, Powerpoint
- Experience with Excel (advanced features such as pivot tables and VLOOKUPs), Smartsheet, Tableau, or Power BI for requirements and data analysis and reporting.
- Experience with tools like Microsoft Visio, Lucidchart, the Atlassian Suite (Jira, Confluence) or similar for requirements documentation and process mapping.
- Familiarity with testing tools and techniques (e.g., UAT, test scripts, regression testing, and/or automated testing).
- Familiarity with Service Now PPM
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.