Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
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The Job:
Operation, Monitoring and Incident Escalations of OTT & Digital Platforms. Operate Livestreaming Events, and record differed content. Create, update and setup assets for the platforms. Point of contact and escalation to vendors and relevant teams within WBD to ensure the stability and healthiness of the OTT Platforms. Take actions to mitigate the impact of issues and implement workarounds.
Responsibilities:
- Create, update and setup assets for the Digital live events
- Operate Livestreaming events and record in realtime.
- Monitoring dashboards and receiving alerts to detect potential issues on real time or proactively detect when possible
- Logging, updating and tracking incidents in the ticketing system, following the SLA
- Escalate issues to relevant teams and follow up the progress
- Troubleshoot issues and perform analysis
- Perform sanity checks across devices for OTT platforms
Requirements:
- Upper Intermediate English
- Communication skills
- A problem-solving attitude
- Willing to learn and create processes and work on improvements
- Operation and Monitoring experience of OTT Platforms or Live Events related
- Basic knowledge of Live Streaming, VOD: Transcoding, Content Delivery Network, Metadata, CMS.
Desirable:
Basic Programming knowledge, Networking , Experience on Testing: QA, UAT, Smoke Tests.
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.