Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
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Your New Role...
Warner Bros. Discovery seeks an Assistant Manager, Tour Operations for Warner Bros. Studio Tour Hollywood. This position is part of a team of assistant managers and is responsible for ensuring the highest levels of service for our guests and managing the quality of service from our team members. Under the direction of the Manager, Director, and VP/GM, the team of assistant managers are responsible for the day-to-day operations of our Tour.
Your Role Accountabilities...
- Oversees the preventative maintenance, mechanical repairs, and aesthetics of the Studio Tour's fleet of carts. Ensures that all work is performed in a complete and satisfactory manner, and that batteries are conditioned for efficiency through adherence to "break-in" cycles. Maintains the general condition of the basement charging/maintenance area, ensuring that the space is well maintained, safe and free of tripping hazards.
- Maintains detailed records to ensure that all cart maintenance record data is current and complete.
- Analyzes repair/maintenance records to identify failure trends; communicates findings with maintenance vendor and manufacturer and leads the effort to improve efficiencies.
- Ensures the safe operation of all fleet carts per manufacturer specifications, local laws, and Safety protocols. Performs nuanced training for tour guides, shuttle team, and dispatchers in the areas of driving, charging/storage, rain enclosures, ADA lifts, and media players.
- Budgets and controls the acquisition of inventory parts, equipment, and electronic components ensuring adequate supplies to minimize downtime.
- Is the Duty Manager on weekends with key-holder responsibilities to ensure day-to-day operations run smoothly.
- Responsible for helping ensure employees are informed of company news, studio activity, attraction highlights, local information, and other changes pertinent to their roles. Support tour management through consistent and effective communication.
- Oversight of team members by ensuring the staffing plan for the day is well thought out and executed specifically when it comes to breaks and lunches, proper scheduling and time off requests, etc.
Qualifications & Experience...
- 1-2 years experience working with the general public in a visitor attraction leadership role or equivalent leadership experience in hospitality, restaurant or retail environment.
- Minimum high school diploma or equivalent.
- Must have experience with fleet management.
- Working knowledge on vehicle mechanics a plus
- Experience in the training and development of personnel.
- Experience in vendor management preferred.
- Experience with invoice systems a plus.
- Excellent communication skills required
- Strong customer service skills required
- Must be able to deal effectively and tactfully with team members, executives, guests, and vendors
- Must be self-reliant, self motivated, and can achieve goals and meet deadlines.
- Knowledge of communication devices.
- Proficient in Outlook, Excel, Word, and PowerPoint.
- Excellent attention to detail.
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $40,943.00 - $76,036.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.