Staff, Technology Operations, eCommerce Fulfillment Strategy

Position Summary...

What you'll do...

Location: Bentonville, Arkansas ONLY

Customers shop whenever and wherever they want, choosing from a wide range of Pickup and Delivery options. To make these options happen, we have many teams across the business focused on ensuring customers have access to the right merchandise at the right time, while delivering an experience that makes them want to continue shopping with Walmart.

In this role, you will be a key leader on the business team, ideating, innovating, and delivering on post transaction capabilities that drive customer acquisition, retention, revenue growth and profit for Walmart eCommerce. You will be part of a team that is responsible for delivering the annual financial and customer satisfaction goals for the eCommerce business. You will collaborate and develop deep partnerships with multiple stakeholders across the business such as Marketing, Merchandising, Product, Engineering, Store and FC Operations, Finance, and others to identify opportunities, solve problems and developing new propositions that drive value for our customers.

• You Thrive in Ambiguity: Naturally apply structure and frameworks to accelerate end to end results
• You're a Problem Solver: Develop short-term, sustainable solutions to issues in real time
• You have a Data-Driven Mindset: comfortable with handling large datasets & identify trends and insights
• You're a Storyteller: Know how to build and present audience specific enterprise level story arcs ranging from peers to executives to board members
• You're Accountable: Led strategic initiatives to continue our focus on stability, growth, and profitability metrics
• You're a Negotiator: influence without authority across external & cross-functional stakeholders at all levels
• You're Entrepreneurial: a drive & desire to shape business strategy & direction

• Defining long-term vision and technology strategy around the capabilities needed to deliver best in class fulfillment experiences. Providing thought leadership on internal and external best practices and standards to drive decision making. Conducting benchmark studies and competitive assessments. Working cross-functionally with partner teams across multiple locations so communication, collaboration, and organization are key to your success
• Leading key cross-functional projects that span across multiple teams within the organization. Collaborating daily with cross-functional team members including SCM, Design, Product, Store Operations and more. Working with product to build prototypes to communicate design ideas to users and internal stakeholders. Conducting research, user testing and validation that will ensure that the experiences/propositions we build are designed to prioritize our customers and associates. Defining metrics and KPIs that will help us measure and track business goals
• Communicating roadmaps and priorities and collaborating across business areas for roadmap prioritization including, engaging with key partners to determine the best product and business strategies, and gaining buy-in from executive-level leadership
• Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4iTB partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall omni-channel communication experience
• Seeking patents to protect innovative ideas and products
• Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy

• 5 years of experience in business or product operations & strategy, process improvement, or related fields
• Strong oral and written communication skills – including the ability to develop and deliver complex messages in a simple, actionable way
• Strong analytical skills – creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis
• Proven ability to bridge data with business insights to drive relevant, actionable output
• Team player who is a self-starter and able to thrive in a dynamic, results-oriented environment
• Customer-centric & curious: passionate improving the Walmart customer experience
• Previous eCommerce or Retail experience; operations or customer experience roles a plus