Position Summary...
What you'll do...
Manager, WFS Incubation & Onboarding, Proactive Outreach
- Accelerates WFS onboarding experience for MP sellers
- Identifies sellers beyond onboarding SLA
- Communicates with sellers via 1: many techniques about WFS and WFS onboarding to drive additional/faster funnel movement
- Communicates 1:1 with sellers to drive additional/faster funnel movement
- Educates sellers in the onboarding process about additional services that could drive further business acceleration (e.g., WPC, Walmart Imports)
- Ensures onboarding functionality meets or exceeds company expectations; escalates issues via proper Product/Tech channels
- Ensures prioritization of onboarding seller issues to Business Operations (systemic and one-off)
- Develops and communicates onboarding plan and priorities for cohorts of sellers, influencing Product and Business Operations roadmaps, as necessary
- Removes barriers and obstacles that impact onboarding, seller sentiment & early performance
- Develops contingency plans and demonstrating adaptability & continuous learning
- Ensures business objectives are being met by evaluating ongoing effectiveness of current plans, programs and initiatives
- Ongoing communication with business partners and other key stakeholders to facilitate improvements in onboarding efficiency and White Glove team effectiveness
- Functional understanding of seller economics and Walmart economics, and the ability to create mutually beneficial value structures
- Ability to direct work of Analytics partners to create proper reporting mechanisms to track progress and identify areas of opportunity to further accelerate business results
- Oversees the development of customer relationships throughout the marketplace.
- Oversees marketplace strategy, management, forecasts, and results. Responsible for short- and long-term objectives, customer metrics, and overall performance. Develops reports and reporting formats.
- Oversees the day-to-day marketplace eCommerce operations, customer service, updates, merchandising, maintenance, and performance.
- Ensures that daily site maintenance is conducted. Corrects product descriptions, product placement, new item posting, and out-of-stock item removal.
- Ensures functionality meets and exceeds company expectations.
- Manages relationships with digital agencies and external third parties in the marketplace world.
- Collaborates with internal and external teams and leverages expertise in the marketplace to drive results.
- Owns the end-to-end process for partner onboarding, including support with account creation, product upload, and integration of price/offer/order information.
- Defines and streamlines the technical onboarding process. Identifies onboarding blockers and consistently drives onboarding improvement and standards.
- Provides ongoing technical support and assists sellers with technical challenges promptly to ensure high seller satisfaction.
- Collaborates with additional functional teams to identify and prioritize cross-functional improvements.
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
- Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
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Qualifications:
- 3 years’ experience in channel partnerships, business management, product marketing, omni-channel merchandising, or related area.
- Prior work experience in eCommerce.
Leadership Expectations
Respect for the Individual: Demonstrates and encourages respect for all; builds a high-performing, diverse team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and equitable experiences where associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best, diverse team members.
Respect for the Individual: Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments.
Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
Acts with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Service to the Customer/Member: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.
Service to the Customer/Member: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team’s strategy.
Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00-$155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
3 years’ experience in channel partnerships, business management, product marketing, omni-channel merchandising, or related area.
Prior work experience in eCommerce.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
In channel partnerships, business management, product marketing, omni-channel merchandising, or related area.
Primary Location...
702 Sw 8Th St, Bentonville, AR 72716, United States of America