Manager, Business Operations eCommerce

Position Summary...

What you'll do...

Influential Communication Possesses knowledge of: Verbal/nonverbal behaviors; application and allocation of business communication styles/techniques in ambiguous and challenging situations; situational awareness; communication channels/mediums; interpersonal skills and universal relationship building. To be able to carry out the following responsibilities: Organizes thoughts and communicate credibly and concisely in an interdivisional/interdepartmental setup. Presents to and influences team members, customers, and clients, conveying complex information clearly and accurately and addressing ambiguity in a constructive manner. Independently assembles and prepares reports, materials, and storylines that have a structure and logical flow and are based on relevant, fact-based information. Influences team members and leaders to take action based on sound recommendations. Seeks and provides constructive feedback, anticipates needs/questions, and responds appropriately.Market and Customer Analysis Possesses knowledge of: Data gathering and reporting tools; market data sources; customer behavior analysis methodologies. To be able to carry out the following responsibilities: Uses customer analytics as the basis for performance forecasts for specific product lines or services. Advises team members on the key benefits, drawbacks, and rationales for using customer analytics to predict customer trends. Creates business analysis reports from customer analytics data extracts and provides detailed insights. Evaluates market data sources and key indicators. Advises others about ongoing and planned market activities and their implications. Evaluates key assumptions and variables that factor into the conclusions of market research. Recommends strategies to senior management based on market research results. Compares the performance of the organization's website against key performance indicators. Implements web tools to quantify website traffic changes following the launch of events, promotions, and campaigns. Measures a website's potential audience (opportunity), share of voice (visibility), and buzz (comments) as compared to the internet as a whole.Partnerships Possesses knowledge of: Communication channels; team dynamics; organizational ways of working. To be able to carry out the following responsibilities: Analyzes stakeholder needs and partners with stakeholders to share relevant information, solve business problems, and synergize efforts. Brings ideas and solutions proactively to the business and team members. Influences outcomes and assists in communicating shared goals with diverse groups and parties by linking interests. Actively listens to others, seeks and provides constructive feedback, and provides ideas/recommendations on processes.Site Structure Management Possesses knowledge of: Search engine optimization; site structure; site taxonomy; web analytics tools. To be able to carry out the following responsibilities: Translates research insights and metrics, including research from other sources, into actionable recommendations that inform site design and business strategy. Utilizes multiple tools and methods for monitoring and assessing the performance of search engine optimization. Implements and operates the basic functions of search engine optimization tools (for example, keyword explorer, web analytic tools). Participates in keyword management (from discovery to action) for a certain product or service.Applied Business Acumen Possesses knowledge of: Industry and environmental factors; business practices across two or more domains (for example, Finance, Marketing, Sales, Technology, Business Systems, Human Resources); common business vernacular. To be able to carry out the following responsibilities: Provides recommendations to business stakeholders to solve complex business issues. Develops business cases for projects with a projected return on investment or cost savings. Translates and aligns business requirements into projects, activities, and tasks. Serves as an interpreter and conduit to connect business needs with tangible solutions and results. Recommends new processes and ways of working.Project Management Possesses knowledge of: Project management tools, techniques, and methodologies; project tracking tools, dashboards, and reports; communication management. To be able to carry out the following responsibilities: Develops, prioritizes, and coordinates work plans. Reviews project schedules, cost, expenditures, milestones, communications, and documentations. Follows project management methodologies by tracking and monitoring work, holding project teams accountable to timelines, and ensuring adherence to milestones. Identifies potential project risks and develops strategies to mitigate risks, prioritizing and ensuring the resolution of critical issues. Creates communication plans which determine communication levels, frequency, details, and the distribution of status updates. Minimizes the impact of changes.Problem Formulation Possesses knowledge of: Analytics, big data analytics, and automation techniques and methods; precedence and use cases; business requirements and insights. To be able to carry out the following responsibilities: Analyzes the business problems within an assigned discipline and questions assumptions to help the business identify root causes. Identifies and recommends approaches to resolve business problems. Sets data analytics, big data analytics, automation goals, and deliverables based on established success criteria and defines key metrics to measure progress and the effectiveness of solutions. Quantifies business impacts.Data Visualization Possesses knowledge of: Visualization guidelines and best practices for complex data types; Multiple data visualization tools (for example, Python, R libraries, Plot, Matplotlib, Platy, etc.); Advanced visualization techniques; Multiple story plots and structures (OABCDE); Communication & influencing techniques; Emotional intelligence To be able to carry out the following responsibilities: Generates appropriate graphical representations of data and model outcomes Understands customer requirements to design appropriate data representation for multiple data sets Work with User Experience designers and User Interface engineers as required to build front end applications Presents to and influences the team and business audience using the appropriate frameworks and conveys clear messages through business and stakeholder understanding Customize communication style based on stakeholder under guidance, and leverages rational arguments Guide and mentor junior associates on story types, structures, and techniques based on context.Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.Leadership ExpectationsRespect for the Individual: Demonstrates and encourages respect for all; builds a high-performing, diverse team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and equitable experiences where associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best, diverse team members.Respect for the Individual: Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments.Respect for the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.Acts with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.Service to the Customer/Member: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.Service to the Customer/Member: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team’s strategy.Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.