Company Description

We're not just building products in Visa Innovation, we're reshaping the future of payments and commerce. We believe in challenging the status quo and crafting solutions that not only solve existing problems but that also reimagine how the payments and commerce ecosystems could evolve to better meet the needs of all stakeholders.  

In this role, you'll be a crucial member of our EU Product Innovation team, using your mixed-methods expertise to uncover user needs and translate insights into game-changing solutions that impact the entire product development lifecycle - from foundational discovery to hypothesis evaluation, value prop and user interface testing, and beyond. Your research expertise will guide the end-to-end product development process with insights that help us uncover new opportunities and de-risk our investments.  

Job Description

Pioneer uncharted territory: Lead research initiatives for new product concepts to uncover unmet needs and inspire solutions that add value to our business, our customers, and the payments ecosystem.  

Become a research guide: Lead cross-functional teams through every stage of the development journey with insights, from initial ideation to user testing and refinement. 

Craft compelling narratives: We have quantitative and qualitative data into compelling user stories and strategic frameworks to spark and structure the solutioning process with cross-functional partners, such as designers, engineers, and product leaders. 

Challenge assumptions: Don't shy away from questioning convention as well as questioning assumptions and hypotheses about solutions. Push the boundaries of traditional research methods and explore unconventional sources of insight to unearth hidden gems. 

Embrace rapid iteration: Adapt and evolve your research approach as ideas pivot and prototypes transform, ensuring continuous user input fuels the innovation cycle. 

Key Responsibilities: 

• Support by helping to design, conduct, and synthesize end-to-end mixed methods research (both qualitative and quantitative) to inform product design and strategy 
• Collaborate with cross-functional teams, including design, product management, and engineering, to integrate user research at every stage of the product development process 
• Design and execute studies to understand user behavior, attitudes, and needs, utilizing a variety of methods such as interviews, surveys, usability testing, and data analysis 
• Synthesize and communicate research findings to stakeholders in a clear and compelling manner, influencing product direction and decision-making 
• Identify, onboard, and manage vendor partners 
• Stay updated with the latest trends and best practices in user research and the financial services industry 

Qualifications

• 1-3 years of experience in user experience research, with demonstrable experience designing and executing research across the full product development lifecycle. 
• Background in both qualitative and quantitative research methodologies and an ability to fluidly flex between ethnographic inquiry and survey design and analysis 
• Proven experience conducting research for early-stage, high-risk product concepts  
• Deep understanding of user-centered design principles and skilled at translating insights into actionable product roadmaps 
• Exceptional communication and storytelling skills, able to distinguish insights from findings and present those insights in a way that inspires action 
• Strong analytical skills, coupled with a willingness to explore beyond the traditional toolbox and embrace new methodologies 
• Excellent cross-functional partnership skills and ability to lead product conversations with insights 
• Familiarity with design thinking or other human-centered innovation methodologies 
• Fluency in English is required 
• Based in Berlin, Germany 

Additional Information

All your information will be kept confidential according to EEO guidelines.