Senior Manager, Research & Insights

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This Sydney based role works closely with Visa Consulting and Analytics teams and Client Marketers as well as directly with clients to deliver quality research and insights to Visa's clients and partners. The successful candidate will be an important member of the Visa marketing team, a passionate group with a high-performance culture responsible for delivering best in class consumer, client and B2B marketing to drive business growth across Australia, New Zealand and the Pacific.  

The role is responsible for leading and delivering research and insights projects and associated revenue, including marketing measurement, in partnership with our Visa Client Marketing and Visa Consulting & Advisory teams. The Senior Manager, Insights & Analytics will also package and sell our Visa Thought Leadership insights and measurement capabilities to clients.  The role will require close alignment with our Asia Pacific Insights & Analytics team.

What a Senior Manager - Insights & Analytics does at Visa: 

• Provides subject matter expertise for our Client Marketing and Visa Consulting project opportunities andproposals, beginning with translating business questions into research objectives and assessing if existingassets can be leveraged
• Devises the best research methodologies for projects
• Manages & maintains preferred research vendor list & identifies for each project the best vendor at best price
• Oversees quality of proposals & outputs of research and insights projects to ensure client satisfaction and repeat client engagements
• Project manages the research and insights work on behalf of the client marketing and VCA teams
• Prospects, scopes, executes, & deliver insights for our clients and merchant partners, delivering incremental marketing services revenue
• Generates insights to support the development of marketing strategy and plans
• Develops Voice of the Consumer (VoC) content and other thought leadership insights for engagements with clients and merchants
• Partners with the Director, Marketing BPO for the revenue pipeline management, operating expenses and revenue associated with client marketing campaigns/projects.
• Works in close alignment with our Asia Pacific Measurement & Insights team

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 10 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 10 years of experience in a global or multi-national business strongly preferred, including time in consumerresearch agencies and VoC insights roles. Preferably agency experience servicing clients
• Experience in analyzing and reporting actionable insights, with great story-telling capabilities
• Experience in generating insights that shape marketing strategies, plan and execution
• Relevant graduate degree in Marketing, Market Research, Economics or related field required. Preferably with studies in psychology, sociology, anthropology
• Capable of analyzing & synthesizing qualitative & quantitative information with excellent storytelling, presentation, verbal & written communication skills
• Very strong commercial acumen as well as sales instinct
• Experience working in cross functional teams and in managing multiple complex projects simultaneously
• Excellent client-facing communication and presentation skills, ideally from a sales or consulting background
• Must be organized, proactive, curious and solution oriented looking for ways to contribute added value
• Active team player & contributor with strong interpersonal and relationship building skills
• Proficient in MS applications including Excel and Power Point
• Client focused mind-set
• Strong attention to detail and deadline driven
• Strong project/program management skills to successfully manage multiple, concurrent initiatives

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.