Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This position is responsible for Card Design submissions in Europe and ensuring that what the card manufacturer and issuer produces is compliant to Visa Product Brand standards. The individual will be responsible for updating relevant Visa systems and providing updates back to the business and clients. Additionally supporting the Senior Manager on various projects, strategic and ad hoc presentations.

This position will develop into a subject matter expert, offering consultative support on Card Design reviewing applications / processes, while applying learning and knowledge of Visa’s Product Brand Standard rules with different criteria. The role holder should be comfortable interacting with clients, card manufacturers, issuers, AE’s and various other internal stakeholders. They should also be comfortable using tools / systems (such as BMAS, VCIS etc.), and able to work across various teams across Visa.

What we expect of you, day to day:

• Create and review card design cases which are submitted from Card Manufacturers or Issuers
• Review emerging payment experiences from a standards perspective
• Respond to queries with a customer focused lens, engage with internal teams
• Ensure cases and requests from mailbox are responded to within agreed Service Level Agreements
• Review, assess and create E2E process documentations
• Create presentation material for relevant audiences
• Engage with internal stakeholders and clients on subject matters / present strategic material
• Identify process improvement opportunities and participate in transformation projects
• Present, attend and chair management meetings, forums etc
• Provide escalations to the Senior Manager and proactively come up with joint resolution plan
• Flexibility and ability to adjust on the fly to new demand
• Share and leverage best practices across the team

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Either Brand, Marketing, Client facing, Client Service Experience required
• Ability to manage high volume of work with constant detail orientation able to meet deadlines with quality work
• Quick learner, comfortable working with ambiguity
• Focus on continuous improvement and ability to identify opportunities
• Growth mindset and results oriented and able to drive delivery of solutions
• Excellent interpersonal and communication skills, with the ability to collaborate across peers, functions, geographies
• Proficiency in Microsoft Office and internal tools
• Experience in working cross-culturally and in remote situations
• Effective professional level English verbal and written communication skills
• Some knowledge of Payments industry in Europe is a plus
• Photoshop, Illustrator, or InDesign skills a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.