About Vanguard
More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.
Today, Vanguard is one of the world's largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.
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Team and Opportunity
To lead a variety of small-medium scale initiatives within the Vanguard Super Operations Team , supporting analysis and delivery of internal and vendor solution implementation, post implementation support and maintenance. The Operations Analyst will also work with internal teams to deliver strategic initiatives, produc t enhancements and continuous improvements including automation of manual processes.
Duties & Responsibilities
- Leads the business analysis effort in support of corporate, cross-functional initiatives ensuring the end result meets the client's requirements. Ensures user requirements are clearly understood and defined , develops, document Business Process maps, and recommend solutions to improve business process effectiveness and efficiencies.
- Contributes to project plan ning , coordinat ion , and delivery . Works with relevant stakeholders to determine the scope, requirements, and solutions for assigned initiatives and ensures integration with other program work streams and enterprise project teams. Meets established project milestones, goals and objectives within established time frames by utilising a disciplined approach to delivering within budget and timelines. Assists team with the identification, evaluation, and resolution of potential obstacles which may have an impact on the completion of the project.
- Manages delivery issues when new enhancements, changes, or products are introduced and provides additional support to users where necessary , in partnership with the Product and Delivery team s . Understands change management and anticipates the types of issues that may arise during such projects and takes steps to proactively resolve those issues.
- Uses strong understanding of superannuation operations and regulatory requirements , and identifies issues and risks associated with the delivery and provides technical support for project implementation.
- Acts as a champion to the structured project management approach to encourage strong practices around the organisation.
- Participates in special projects and performs other duties as assigned.
What are we looking for
- 5+ years' superannuation industry experience required , including 3 years' senior business analysis or administration experience.
- Experience in delivery of superannuation operational processes , member correspondence, annual statement delivery, management reporting within superannuation (accumulation, insurance and pension products), with the ability to translate requirements and past superannuation implementation experience ( perhaps gained through a new product or system implementation, SFT or change of administrator)
- Ability to work under tight time constraints. Ability to work independently and perform effectively in a team environment.
- Excellent stakeholder engagement
- Strong verbal and written communications skills, interpersonal skills and professional presence.
- Strong Microsoft Office, Visio and PowerPoint capability.
- Ability to deal with ambiguity and rapid change. Proven experience of working in flexible and ever-changing environment.
- Professional attitude and confidence to work with senior management level.
- Change management professional.
Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.